below marketmost similar roles pay hereabove market
This role pays more than
68%
of similar roles. Most pay
$149,500–$201,250
— the blue band above.
At the midpoint, this role pays about
$177k
versus about
$175k
for comparable roles.
Based on 240 similar postings.
Employer
About Microsoft
Microsoft Corporation is a global technology leader producing software, hardware, and cloud services including Windows, Office 365, Azure cloud platform, Xbox gaming, and Surface devices. Industry: Software & Cloud Computing
Microsoft currently has
694 open roles
on FindRole.
Listed pay typically runs
$119,800–$234,700
across 651 roles with salary data.
The Senior Customer Solution Engineer joins the Windows Commercial Acceleration Engine team within the Windows Ecosystem and Commercial Engagement organization. In this hands-on engineering role, you will work directly with strategic enterprise customers to identify, diagnose, and resolve complex Windows technical challenges to improve install base health. You will build technical prototypes, automation, tools, scripts, and configuration changes while leveraging telemetry, logs, and engineering systems. Key responsibilities include collaborating with product engineering to drive fixes and converting individual customer solutions into reusable playbooks and diagnostic tools. Required skills include coding in C, C++, C#, Java, JavaScript, or Python, alongside expertise in device provisioning, deployment, management, OS updates, performance, reliability, and security. You will solve critical technical problems within enterprise Windows environments to deliver measurable business outcomes.
Diagnose and resolve complex Windows technical challenges regarding deployment, management, performance, and security for strategic enterprise customers.
Develop technical prototypes, automation, scripts, and configuration changes to implement measurable solutions in customer environments.
Analyze telemetry, logs, and code to move complex technical issues from initial discovery to validated resolution.
Partner with product engineering teams to drive fixes and telemetry enhancements for cross-product issues using actionable customer evidence.
Convert individual customer solutions into reusable playbooks, diagnostic tools, and technical guidance for broader enterprise impact.
Communicate technical findings, risks, and progress clearly to customer engineers, IT leaders, and executive stakeholders.
Demonstrate measurable improvements in customer install-base health through validation results and agreed success measures.
What we're looking for
Bachelor's Degree in Computer Science or related technical field and 4+ years of technical engineering experience with coding in languages like C, C++, C#, Java, JavaScript, or Python (or equivalent experience).
Ability to pass the Microsoft Cloud background check upon hire and every two years thereafter.
Bachelor’s Degree in Computer Science, Engineering, Data Science, Math, Business, or a related field and 6+ years of experience in engineering, product or technical program management, product development, technical consulting, or solution delivery (preferred).
Experience working directly with enterprise customers to diagnose problems and implement or validate solutions in complex technical environments (preferred).
Technical knowledge of enterprise Windows environments, including device provisioning, management, OS/update management, application management, performance, reliability, and security (preferred).
Experience troubleshooting complex technical issues using data, logs, diagnostic tools, and structured problem-solving methods (preferred).
Experience building or modifying scripts, automation, diagnostic tools, prototypes, reference implementations, or production-quality technical solutions (preferred).
Experience in Forward Deployed Engineering, customer-facing software engineering, field engineering, technical consulting, escalation engineering, support engineering, or solutions architecture (preferred).
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