This role pays more than
92%
of similar roles. Most pay
$136,598–$188,350
— the shaded band above.
At the midpoint, this role pays about
$235k
versus about
$162k
for comparable roles.
Based on 240 similar postings.
Employer
About Amd
AMD (Advanced Micro Devices) is a semiconductor company that develops high-performance processors, graphics cards, and adaptive computing solutions for gaming, data centers, and embedded markets. Industry: Semiconductors
Amd currently has
392 open roles
on FindRole.
Listed pay typically runs
$164,040–$246,060
across 392 roles with salary data.
Senior Customer Quality Engineer
As a Senior Customer Quality Engineer, you will serve as the primary quality interface for strategic Data Center and AI Accelerator customers. You will manage customer engagements to drive satisfaction, field quality improvement, and reliability performance throughout the product lifecycle. Your daily responsibilities include leading high-visibility technical escalations, managing crisis events, and coordinating cross-functional task forces to perform root cause investigations and corrective actions. You will analyze critical metrics such as DPPM, AFR, and Weibull projections while translating complex technical findings into executive communications. The role requires expertise in semiconductor manufacturing, reliability engineering, and quality methodologies like 8D, RCA, FMEA, and Six Sigma. You will utilize tools including Power BI, Tableau, and SQL to monitor field performance for products such as GPUs, x86 processors, and advanced packaging technologies within the cloud infrastructure domain.
Serve as the primary quality owner and voice of the customer for assigned Data Center and AI Accelerator accounts.
Lead high-visibility technical escalations and field reliability events by forming cross-functional task forces to drive root cause investigations.
Monitor and analyze key quality metrics including DPPM, AFR, RMA rates, and failure mode Pareto trends.
Identify emerging product risks through statistical analysis and reliability trending using internal analytics platforms.
Translate complex technical findings into clear communication for customer leadership and executive-level reporting.
Lead Quarterly Quality Reviews and executive business reviews to discuss quality strategy and performance.
Develop and execute data-driven quality improvement plans based on customer feedback and field performance.
What we're looking for
Bachelor of Science in Electrical Engineering, Computer Engineering, Mechanical Engineering, Materials Engineering, Computer Science, or a related technical discipline.
Advanced degree (preferred).
Experience in semiconductor, electronics, server, AI accelerator, data center, or cloud infrastructure industries (preferred).
Experience in Customer Quality Engineering, Product Quality, Reliability Engineering, Product Engineering, Failure Analysis, Customer Engineering, Technical Support, or related functions (preferred).
Proven experience supporting hyperscale cloud providers, OEMs, ODMs, and large enterprise accounts (preferred).
Strong understanding of semiconductor manufacturing, qualification, reliability, packaging, test operations, and field quality management (preferred).
Familiarity with quality methodologies including 8D, RCA, FMEA, Six Sigma, DOE, and statistical problem-solving techniques (preferred).
Experience with reliability analytics, Weibull analysis, field return analysis, and failure trending is highly desirable.
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