Senior Customer Experience Technology Specialist, AI & Copilot

Caterpillar

Confirmed live today High trust
Closes in 4 days

Quick summary

Work type
On-site
Location
Chicago, ILPeoria, ILIrving, TX
Salary
$112,710–$183,140 / yr
Posted
2 days ago
Freshness
Confirmed live today
Closes
Sep 28, 2026 (soon)
Nearby
99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $186k
This role $148k
$99k most similar roles pay here $238k

This role pays less than 78% of similar roles. Most pay $152,000–$219,568 — the shaded band above. At the midpoint, this role pays about $148k versus about $186k for comparable roles.

Based on 240 similar postings.

Employer

About Caterpillar

Caterpillar Inc. is the world''s largest manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. Industry: Heavy Equipment & Manufacturing

Caterpillar currently has 36 open roles on FindRole.

Listed pay typically runs $147,760–$192,710 across 35 roles with salary data.

Most-posted roles

View all roles at Caterpillar

At a glance

TL;DR · Senior Customer Experience Technology Specialist, AI & Copilot

Role Posting Log in to save

The Senior Customer Experience Technology Specialist – AI & Copilot joins the Caterpillar Customer Support team to manage Microsoft Dynamics 365 applications for contact center, sales, and customer service operations. This role involves leading client discovery, designing and deploying Copilot Agents via Copilot Studio, and managing omnichannel initiatives across IVR, chat, phone, SMS, and email. The specialist will build AI-enhanced workflow automations using the Power Platform, conduct training sessions, and maintain governance standards for enterprise security. Key technical requirements include proficiency in Microsoft Dynamics 365, Power Platform connectors, Copilot Studio, and conversational AI frameworks. Candidates should possess skills in software product design, testing, and architecture, alongside technical knowledge of JavaScript, C#, Azure Functions, and API integrations. The role focuses on solving complex business problems by integrating advanced analytics and automation into the customer experience.

Skills

Microsoft Copilot Copilot Studio Power Platform Microsoft Dynamics 365 Conversational AI Azure Functions JavaScript C# Microsoft Graph API Integration IVR Omnichannel Low-code/No-code Workflow Automation

What you'll do

  • Lead client discovery and business process assessments to identify and prioritize Microsoft Copilot and Agentic use cases.
  • Design, build, and deploy Copilot Agents using Copilot Studio while ensuring technical feasibility and governance compliance.
  • Configure and maintain Interactive Voice Response (IVR) Agents and AI-enhanced workflow automations via Power Platform.
  • Lead training sessions and demonstrations to ensure seamless adoption of AI tools across global business teams.
  • Manage omnichannel initiatives to provide a unified customer experience across IVR, chat, phone, SMS, and email.
  • Monitor channel performance through KPIs to identify and implement improvements for digital performance and conversion.
  • Serve as a subject matter expert for Copilot Studio while staying current on the Microsoft Dynamics 365 roadmap.

What we're looking for

  • Experience in omnichannel, digital commerce, or channel management (preferred).
  • Experience developing solutions using Power Platform or Microsoft cloud technologies (preferred).
  • Hands-on experience with Copilot Studio, Copilot Agents, or conversational AI frameworks (preferred).
  • Strong understanding of Microsoft Dynamics 365, Power Platform governance, connectors, and environment strategies (preferred).
  • Ability to translate business requirements into technical and architectural designs (preferred).
  • Experience building Copilot plugins, custom connectors, or agentic workflows (preferred).
  • Technical proficiency with JavaScript, C#, or Azure Functions (preferred).
  • Familiarity with Microsoft Graph, API integrations, and automation patterns (preferred).
  • Bachelor’s degree in Computer Science or related field (preferred).

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