This role pays less than
99%
of similar roles. Most pay
$177,050–$231,712
— the shaded band above.
At the midpoint, this role pays about
$109k
versus about
$204k
for comparable roles.
Based on 240 similar postings.
Employer
About Unum Group
Unum Group is a leading provider of employee benefits and insurance solutions including disability, life, accident, critical illness, and dental/vision coverage for the workplace. Industry: Insurance & Employee Benefits
Unum Group currently has
5 open roles
on FindRole.
Listed pay typically runs
$75,500–$150,500
across 5 roles with salary data.
Senior Customer Experience Manager
The Senior Customer Experience Manager works across business, operations, and technology teams to translate customer insights and Voice of the Customer feedback into actionable opportunities that improve outcomes and support Value Stream objectives. This role involves identifying experience improvements, facilitating cross-functional alignment, and managing complex project backlogs while ensuring strategic alignment between business and IT partners. The manager will analyze portfolio data regarding growth, persistency, and efficiency to create presentation materials for senior leadership and the Board of Directors. Key responsibilities include developing business cases, evaluating return on investment, and mentoring team members. Required skills include analytical thinking, relationship management, and proficiency in tools such as Salesforce, Zendesk, Qualtrics, Medallia, Tableau, Power BI, Miro, or Visio. The role addresses the challenge of fostering a customer-centric culture within a complex, matrixed organization to drive measurable business results.