This role pays more than
65%
of similar roles. Most pay
$160,400–$225,325
— the shaded band above.
At the midpoint, this role pays about
$209k
versus about
$193k
for comparable roles.
Based on 239 similar postings.
Employer
About Microsoft
Microsoft Corporation is a global technology leader producing software, hardware, and cloud services including Windows, Office 365, Azure cloud platform, Xbox gaming, and Surface devices. Industry: Software & Cloud Computing
Microsoft currently has
658 open roles
on FindRole.
Listed pay typically runs
$119,800–$234,700
across 642 roles with salary data.
As a Principal Customer Experience Program Manager within the Engineering Operations team, you will drive operational excellence across the Microsoft Cloud to enhance quality, reliability, and security. You will develop and execute an operational demand strategy and roadmap designed to make Azure more stable and performant while influencing product investments to eradicate operational demand and improve supportability. Your daily work involves leading AI-first transformations using agents, copilots, automation, and predictive insights to improve diagnostics and self-help outcomes. You will apply systems thinking to solve complex cross-organizational challenges and implement Supportability-by-Design principles. The role requires expertise in cloud technologies, large language models, agent development, and model evaluation techniques. You will navigate a fast-paced environment to deliver measurable business results while utilizing structured problem-solving approaches like prototyping and iterative testing to improve the overall customer experience.
Develop and execute an operational demand strategy and roadmap to improve Azure's stability and performance.
Drive product investments to eliminate operational demand and enhance supportability and product quality.
Provide technical and strategic leadership across multiple teams to solve complex, cross-organizational challenges.
Lead AI-first transformations using agents, copilots, and automation to improve diagnostics and productivity.
Define success metrics and establish accountability to drive measurable business outcomes.
Apply systems thinking and standardized approaches to solve problems at scale and accelerate automation.
Implement Supportability-by-Design principles to enhance customer experience and service reliability.
What we're looking for
Bachelor's degree in Engineering, Computer Science, IT, Data Science, AI, or a related field and 6+ years of experience in technology, cloud, or support.
At least 1 year of customer-facing experience.
Ability to pass the Microsoft Cloud Background Check.
Master's degree and 8+ years of experience in technology, cloud, or support (preferred).
Bachelor's degree and 12+ years of experience in technology, cloud, or support (preferred).
3+ years of customer-facing experience (preferred).
5+ years of people management experience (preferred).
Familiarity with LLMs, agent development, model evaluation, or human-in-the-loop workflows (preferred).