Senior Consultant, Account Services Management

Dell Technologies

Confirmed live today High trust
Remote

Quick summary

Work type
Remote
Location
Plano, TX
Salary
$170,000–$220,000 / yr
Posted
56 days ago
Freshness
Confirmed live today

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $163k
This role $195k
$103k $233k
below market most similar roles pay here above market

This role pays more than 75% of similar roles. Most pay $129,962–$195,581 — the blue band above. At the midpoint, this role pays about $195k versus about $163k for comparable roles.

Based on 240 similar postings.

Employer

About Dell Technologies

Dell Technologies is a US-based technology company that designs and sells PCs, servers, storage and networking hardware, along with related software and IT services. Its product lines include the XPS, Latitude and Alienware PCs and the PowerEdge server and PowerStore storage families.

Dell Technologies currently has 118 open roles on FindRole.

Listed pay typically runs $176,000–$236,500 across 105 roles with salary data.

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View all roles at Dell Technologies

At a glance

TL;DR · Senior Consultant, Account Services Management

The Senior Consultant, Account Services Management will join the Solutions Support as a Service team to serve as a Customer Delivery Executive for PowerEdge XE servers. This role involves leading the AI Server Support Launch Team and developing the AI Server Operational Tiger Team Playbook. Key responsibilities include leading AI server deal execution and governance, aligning SOWs and SLAs with delivery capabilities, and acting as an AI infrastructure SME. The successful candidate will standardize operations by developing repeatable frameworks and playbooks while collaborating with engineering, sales, and logistics teams. Required skills include deep expertise in AI workloads, GPU and server architecture, and enterprise infrastructure. Candidates must demonstrate proficiency in contract interpretation, risk assessment, and ITSM principles to manage complex service engagements and technical customer support.

What you'll do

  • Lead AI server deal execution by aligning SOWs and SLAs with delivery capabilities.
  • Manage risk, ensure compliance, and oversee escalations for high-value infrastructure deals.
  • Act as a subject matter expert to advise customers on AI deployment and performance optimization.
  • Develop repeatable frameworks and playbooks to standardize and scale AI server support operations.
  • Partner with engineering, sales, and logistics teams to improve products and customer outcomes.
  • Resolve complex technical escalations and implement corrective actions for enterprise clients.
  • Translate technical requirements into scalable service strategies using ITSM principles.

What we're looking for

  • Must have a Bachelor’s degree in information technology, Computer Science, or a related field.
  • Must possess 8–12 years of experience in technical customer support or account management for high-value technology clients.
  • Must have deep knowledge of AI workloads, GPU/server architecture, and enterprise infrastructure including PowerEdge platforms.
  • Must demonstrate expertise in contract interpretation, SOW management, and risk assessment for large-scale infrastructure deals.
  • Must be able to translate technical requirements into scalable support strategies using ITSM principles.
  • Must possess strong project management, analytical thinking, and communication skills to influence stakeholders.
  • Must have a valid driver's license and willingness to travel regionally as business needs fluctuate.
  • Project Management (e.g., PMP), ITIL, or Dell-specific product certifications are preferred.

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