Senior Advisor, Technical Account Manager

Dell Technologies

Confirmed live today High trust
Remote

Quick summary

Work type
Remote
Location
Omaha, NENECO
Salary
$110,880–$152,460 / yr
Posted
7 days ago
Freshness
Confirmed live today

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $173k
This role $132k
$99k $226k
below market most similar roles pay here above market

This role pays less than 75% of similar roles. Most pay $132,000–$213,532 — the blue band above. At the midpoint, this role pays about $132k versus about $173k for comparable roles.

Based on 240 similar postings.

Employer

About Dell Technologies

Dell Technologies is a US-based technology company that designs and sells PCs, servers, storage and networking hardware, along with related software and IT services. Its product lines include the XPS, Latitude and Alienware PCs and the PowerEdge server and PowerStore storage families.

Dell Technologies currently has 102 open roles on FindRole.

Listed pay typically runs $174,000–$236,250 across 88 roles with salary data.

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View all roles at Dell Technologies

At a glance

TL;DR · Senior Advisor, Technical Account Manager

The Senior Advisor, Technical Account Manager joins the Technical Account Manager team to support customers in disconnected environments. This role serves as a subject matter expert for data center infrastructure products and solutions, specifically assisting Federal customers and partners with implementing AI solutions in secure spaces. Key responsibilities include maintaining deep technical acumen across storage, compute, networking, applications, cybersecurity, and hyper-converged systems. The successful candidate will design, define, and implement complex system requirements while managing escalations in high-pressure environments. Required technical skills include in-depth troubleshooting of Dell PowerEdge servers, networking infrastructure, and VMware environments. Candidates must utilize Dell and vendor diagnostic utilities. This role requires a US citizen with an active TS/SCI security clearance and a CI polygraph to solve complex infrastructure stability problems.

What you'll do

  • Serve as a subject matter expert for Dell Technologies data center infrastructure products and solutions.
  • Support customers in disconnected environments and assist Federal customers with AI solution implementations.
  • Maintain deep technical acumen across storage, compute, networking, cybersecurity, and hyper-converged systems.
  • Assist customers and sales teams with the design, definition, and implementation of complex system requirements.
  • Provide in-depth troubleshooting for PowerEdge servers, networking hardware, and VMware environments.
  • Manage technical escalations and collaborate with vendors and Dell Engineering in high-pressure environments.
  • Drive proactive technical activities to ensure environmental stability and prevent infrastructure problems.

What we're looking for

  • 8+ years of related experience in a professional role or equivalent experience.
  • Must be a US citizen.
  • Must have an active TS/SCI security clearance with a CI polygraph.
  • In-depth troubleshooting knowledge of Dell PowerEdge servers, networking, and storage hardware.
  • Intimate knowledge of networking infrastructure, specifically in datacenter environments.
  • Strong knowledge working in VMware environments and understanding of Dell and vendor diagnostic utilities.
  • Customer-facing experience with strong escalation management capability and the ability to work onsite five days a week.
  • Bachelor's Degree (preferred).
  • Technical support experience with certifications such as A+, Security+, MCITP/MCSE, VCP, RHCSA/RHCE, or CCNA (preferred).

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