Professional Services Specialist, Dedicated Account

What you'll do

• Serve as the primary point of contact for the customer's Video and Access Control systems.
• Perform on-site configuration and maintenance of Avigilon Unity Video and Access Control systems.
• Lead the planning and execution of large-scale system installs, upgrades, and firmware updates.
• Troubleshoot technical issues by reviewing logs, running diagnostics, and deploying permanent fixes.
• Coordinate with internal engineering teams and third-party vendors to resolve critical system incidents.
• Conduct site audits, system certifications, and annual preventative maintenance.
• Produce monthly metrics, system health reports, and lifecycle replacement recommendations.
• Develop internal documentation for system configuration, administration, and troubleshooting procedures.

What we're looking for

• High School diploma, Bachelor's Degree, or Diploma/Certificate in Computer Science, Engineering, or Technology.
• One of the following certifications: CCNA, CCNP, MCSA, MTA, LFS, MCSE, or CompTIA A+.
• 5+ years of experience.
• 4+ years of relevant field experience in a Video Management System (VMS) and Access Control (ACM) environment (preferred).
• 4+ years of relevant experience in an IT environment (preferred).
• Strong knowledge in networking and system design (preferred).
• Experience with Physical Security VMS, DVR, NVR, Cameras, Encoders, PoE, POS, Access Control, and intrusion systems (preferred).
• Experience with Milestone, Genetec, Exacq, Avigilon, Axis, Hikvision, OpenPath, Feenics, HID, Phoenix, or other industry players (preferred).