Senior Associate, Process Manager

Capital One Financial

Confirmed live yesterday High trust

Hybrid

Quick summary

Work type: Hybrid
Location: Richmond, VAMcLean, VAWilmington, DERiverwoods, IL
Salary: $88,800–$101,300 / yr
Posted: 18 days ago
Freshness: Confirmed live yesterday
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $150k

This role $95k

$77k most similar roles pay here $195k

This role pays less than 93% of similar roles. Most pay $119,050–$181,562 — the shaded band above. At the midpoint, this role pays about $95k versus about $150k for comparable roles.

Based on 240 similar postings.

Employer

About Capital One Financial

Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking

Capital One Financial currently has 998 open roles on FindRole.

Listed pay typically runs $197,300–$225,100 across 992 roles with salary data.

Most-posted roles

View all roles at Capital One Financial

At a glance

TL;DR · Senior Associate, Process Manager

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The Senior Associate, Process Manager joins the Bank Operations team to optimize operational efficiency, minimize risk, and drive measurable business results through process engineering and data analytics. In this role, you will map, analyze, and redesign core banking processes by creating end-to-end flow diagrams and value stream maps. You will identify bottlenecks and reduce waste using Lean Six Sigma (DMAIC), Business Process Management (BPM), and Agile frameworks. Daily responsibilities include performing root-cause analysis, monitoring process health through control metrics, and collaborating with cross-functional teams in change control forums. To succeed, you must utilize data collection techniques to address capacity constraints and operational risks. Required skills include proficiency in Microsoft Office or G Suite, along with expertise in data analysis and process management within a complex banking environment to ensure compliance and operational resilience.

Skills

Lean Six Sigma DMAIC Business Process Management BPM Agile Process Mapping Data Analysis Root-Cause Analysis Microsoft Office G Suite Project Management Risk Management Compliance

What you'll do

Develop end-to-end process maps, value stream maps, and flow diagrams to document current and future workflows.
Apply Lean Six Sigma, BPM, and Agile methodologies to identify bottlenecks and reduce waste.
Extract and analyze operational data to identify performance gaps, capacity constraints, and risks.
Conduct root-cause analysis to resolve complex operational breakdowns and support data-backed business cases.
Establish control metrics to monitor process health and manage the transition of changes into production.
Identify early risks and perform gap analyses to implement controls for compliance and resilience.
Create executive presentations and training materials to communicate complex data and workflow changes to stakeholders.

What we're looking for

High School Diploma, GED, or equivalent certification.
At least 2 years of Process Management experience.
At least 1 year of Data Analysis experience.
At least 1 year of experience with Microsoft Office or G Suite.
Bachelor’s Degree or military experience (preferred).
Lean, Agile, Six Sigma, Business Process Management, or Project Management certification (preferred).
At least 3 years of experience in Process or Project Management (preferred).
At least 1 year of experience in Compliance or Risk Management (preferred).

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