Senior Assigned Support Engineer

GitLab

Confirmed live yesterday High trust
Remote

Quick summary

Work type
Remote
Location
Canada
Salary
$126,400–$213,600 / yr
Posted
22 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $173k
This role $170k
$116k most similar roles pay here $224k

This role pays more than 53% of similar roles. Most pay $140,000–$206,450 — the shaded band above. At the midpoint, this role pays about $170k versus about $173k for comparable roles.

Based on 240 similar postings.

Employer

About GitLab

GitLab is an all-remote software company that develops an AI-powered DevSecOps platform combining source code management, CI/CD, security scanning, and project planning in a single application.

GitLab currently has 79 open roles on FindRole.

Listed pay typically runs $137,400–$213,600 across 61 roles with salary data.

Most-posted roles

View all roles at GitLab

At a glance

TL;DR · Senior Assigned Support Engineer

Senior Assigned Support Engineer (AMER) joins the global Support Engineering team to serve as a trusted technical advisor for large enterprise customers. You will manage complex support cases from triage through resolution, ensuring environment stability and performance. Day-to-day responsibilities include troubleshooting critical issues using logs and tools like strace, collaborating with Product and Development teams to influence roadmaps, and creating reusable documentation. The role requires advanced Linux systems administration knowledge, proficiency in Ruby or Bash scripting, and familiarity with MVC frameworks like Ruby on Rails. You will also navigate CI/CD implementations and DevOps technologies such as Kubernetes and serverless platforms. This position solves technical challenges within the DevSecOps space, specifically focusing on resolving infrastructure issues, managing service interruptions, and providing expert guidance on GitLab and CI/CD workflows to prevent operational disruptions for high-value clients.

What you'll do

  • Provide technical support to large enterprise customers to ensure their GitLab environments remain stable and performant.
  • Troubleshoot complex issues using logs, Linux utilities like strace, and tools like Zendesk.
  • Build proactive relationships with customer stakeholders to identify and resolve critical technical blockers.
  • Collaborate with Product, Development, and Infrastructure teams to drive bug fixes and influence the product roadmap.
  • Act as a technical expert on GitLab and CI/CD implementations to advise customers on mitigating service interruptions.
  • Create and maintain reusable support content, including documentation and knowledge articles for internal and external use.
  • Participate in the hiring process by reviewing applications and conducting interviews for the Support Engineering team.

What we're looking for

  • Experience managing complex, customer-facing support cases from initial inquiry through resolution.
  • Advanced troubleshooting skills to investigate multi-layered technical issues across applications and infrastructure.
  • Strong Linux systems administration knowledge including performance analysis and low-level debugging tools (LFCE or RHCE equivalent).
  • Practical experience with GitLab and continuous integration/continuous delivery (CI/CD) workflows.
  • Ability to write and maintain clear, reusable support content like knowledge articles and runbooks.
  • Proficiency with scripting languages such as Ruby or Bash.
  • Familiarity with MVC frameworks, preferably Ruby on Rails (preferred).
  • Familiarity with DevOps technologies such as Kubernetes and serverless platforms (preferred).

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