Senior Assigned Support Engineer

GitLab

Confirmed live yesterday High trust
Remote

Quick summary

Work type
Remote
Location
Canada
Salary
$126,400–$213,600 / yr
Posted
68 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $159k
This role $170k
$115k $224k
below market most similar roles pay here above market

This role pays more than 66% of similar roles. Most pay $133,668–$184,064 — the blue band above. At the midpoint, this role pays about $170k versus about $159k for comparable roles.

Based on 240 similar postings.

Employer

About GitLab

GitLab is an all-remote software company that develops an AI-powered DevSecOps platform combining source code management, CI/CD, security scanning, and project planning in a single application.

GitLab currently has 53 open roles on FindRole.

Listed pay typically runs $152,800–$238,000 across 49 roles with salary data.

Most-posted roles

View all roles at GitLab

At a glance

TL;DR · Senior Assigned Support Engineer

The Senior Assigned Support Engineer (AMER) joins the global Support Engineering team to serve as a trusted technical advisor for large Self-managed, GitLab Dedicated, and GitLab.com customers. You will proactively manage complex technical blockers, troubleshoot performance issues, and ensure environment stability. Day-to-day responsibilities include investigating logs, collaborating with Product and Development teams to influence the roadmap, and creating reusable documentation. You must possess advanced Linux systems administration knowledge, including LFCE or RHCE equivalents, and practical experience with GitLab and CI/CD. Required technical skills include proficiency in scripting languages like Ruby or Bash, familiarity with Ruby on Rails MVC frameworks, and knowledge of Kubernetes or serverless platforms. You will use tools such as Zendesk and strace to resolve critical issues within the DevSecOps orchestration space.

What you'll do

  • Provide technical support to large Self-managed, GitLab Dedicated, and GitLab.com customers to ensure environment stability.
  • Troubleshoot and resolve complex, critical support issues using logs and Linux utilities like strace.
  • Build proactive relationships with customer stakeholders to identify and address technical blockers.
  • Collaborate with Product, Development, and Infrastructure teams to drive bug fixes and influence the product roadmap.
  • Act as a technical expert on GitLab and CI/CD implementations to advise customers on incident mitigation.
  • Create and maintain reusable support content, including documentation and knowledge articles.
  • Participate in the hiring process by reviewing applications, assessments, and joining interviews.

What we're looking for

  • Experience managing complex, customer-facing support cases from initial inquiry through reproduction, escalation, and resolution.
  • Advanced troubleshooting skills to identify root causes across applications, infrastructure, and integrations.
  • Strong Linux systems administration knowledge, including LFCE or RHCE equivalent, performance analysis, and low-level debugging tools.
  • Practical experience with GitLab and continuous integration/continuous delivery (CI/CD) deployment models.
  • Proficiency with scripting languages such as Ruby or Bash.
  • Familiarity with model-view-controller (MVC) frameworks, preferably Ruby on Rails (preferred).
  • Ability to write and maintain clear support content, including knowledge articles, runbooks, and troubleshooting guides.
  • Familiarity with DevOps practices and technologies such as Kubernetes and serverless platforms.

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