Support Engineer
GitLab
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Market check
How this pay compares to similar roles
This role pays more than 66% of similar roles. Most pay $133,668–$184,064 — the blue band above. At the midpoint, this role pays about $170k versus about $159k for comparable roles.
Based on 240 similar postings.
Employer
GitLab is an all-remote software company that develops an AI-powered DevSecOps platform combining source code management, CI/CD, security scanning, and project planning in a single application.
GitLab currently has 53 open roles on FindRole.
Listed pay typically runs $152,800–$238,000 across 49 roles with salary data.
Most-posted roles
View all roles at GitLabAt a glance
The Senior Assigned Support Engineer (AMER) joins the global Support Engineering team to serve as a trusted technical advisor for large Self-managed, GitLab Dedicated, and GitLab.com customers. You will proactively manage complex technical blockers, troubleshoot performance issues, and ensure environment stability. Day-to-day responsibilities include investigating logs, collaborating with Product and Development teams to influence the roadmap, and creating reusable documentation. You must possess advanced Linux systems administration knowledge, including LFCE or RHCE equivalents, and practical experience with GitLab and CI/CD. Required technical skills include proficiency in scripting languages like Ruby or Bash, familiarity with Ruby on Rails MVC frameworks, and knowledge of Kubernetes or serverless platforms. You will use tools such as Zendesk and strace to resolve critical issues within the DevSecOps orchestration space.
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