below marketmost similar roles pay hereabove market
This role pays more than
63%
of similar roles. Most pay
$142,450–$200,000
— the blue band above.
At the midpoint, this role pays about
$186k
versus about
$171k
for comparable roles.
Based on 240 similar postings.
Employer
About Dell Technologies
Dell Technologies is a US-based technology company that designs and sells PCs, servers, storage and networking hardware, along with related software and IT services. Its product lines include the XPS, Latitude and Alienware PCs and the PowerEdge server and PowerStore storage families.
Dell Technologies currently has
102 open roles
on FindRole.
Listed pay typically runs
$174,000–$236,250
across 88 roles with salary data.
The Consultant, Technical Account Manager joins the Technical Account Manager team to serve as a dedicated support services resource for the United States Government. This role involves managing custom contractual service requirements, coordinating problem-solving efforts between support teams and field service personnel, and ensuring environmental stability. You will provide 24x7x365 account management, oversee warranty support, and assist in designing, installing, and integrating solutions. Key responsibilities include developing tailored customer support plans and contributing to maintenance strategies. Required expertise includes Dell Technologies hardware like PowerEdge platforms, GPU/accelerator nodes, iDRAC, and OpenManage. You must possess deep knowledge of NVIDIA GPU compute, NVLink, and InfiniBand architecture, alongside advanced Linux system administration skills for high-performance computing environments, including CLI troubleshooting, log analysis, and performance tuning.
Serve as the primary point of contact for the U.S. Government for all Dell Technologies support and operational activities.
Manage 24x7x365 warranty support, including resource coordination, technical resolution management, and multi-level communications.
Coordinate problem-solving efforts between support teams, account teams, field service personnel, and the customer.
Design, install, customize, and integrate Dell solutions while ensuring end-to-end planning and sustainment.
Develop and maintain tailored customer support plans and relationships based on unique project requirements.
Provide feedback on observed issues and contribute to the development of warranty and maintenance strategies.
Manage firmware updates, acceptance testing, and contractual support deliverables for large-scale HPC systems.
What we're looking for
Must be a U.S. Citizen eligible for DOE site access.
Must have strong technical expertise with Dell Technologies hardware, including PowerEdge platforms, GPU/accelerator nodes, iDRAC, and OpenManage.
Must have proven experience supporting large-scale HPC or high-density compute systems with knowledge of node architecture and datacenter power/cooling.
Must have strong project and operations management experience coordinating deployments, firmware updates, and contractual support deliverables.
Must have deep knowledge of NVIDIA GPU compute and networking technologies, including H100/H200-class GPUs, NVLink, and InfiniBand architecture.
Must have advanced Linux system administration skills in HPC environments, including CLI troubleshooting, log analysis, and performance tuning.
Familiarity with high-performance networking technologies such as NVIDIA InfiniBand, RoCE/RDMA, and advanced fabric diagnostics (preferred).
Experience with Linux-based HPC clusters, provisioning frameworks, cluster observability tools, and hardware-level diagnostics (preferred).
Dell PowerEdge
Linux
RHEL
Ubuntu
HPC
Networking
Storage
Compute
Cybersecurity
Hyper-converged Systems
Data Center Infrastructure
AI
VCP
RHCSA
RHCE
CCNA
MCSE
Security+