Senior 2 Technical Program Manager, AI Native Operating Model

Nordstrom

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Hybrid

Quick summary

Work type
Hybrid
Location
Seattle, WA
Employment
Full-time
Posted
61 days ago
Freshness
Confirmed live today

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Salary context

How this pay compares to similar roles

Similar $194k
$138k $245k
below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $174,950–$213,375.

Based on 240 similar postings.

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About Nordstrom

Nordstrom is a leading American luxury department store chain offering a wide selection of clothing, shoes, accessories, and beauty products through its stores, Nordstrom Rack outlets, and online. Industry: Luxury Department Store Retail

Nordstrom currently has 60 open roles on FindRole.

Listed pay typically runs $166,000–$258,000 across 23 roles with salary data.

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At a glance

TL;DR · Senior 2 Technical Program Manager, AI Native Operating Model

The Senior 2 Technical Program Manager joins the Technology Portfolio & Operations team to lead the transition to an AI Native operating model. This individual-contributor role involves rebuilding processes, tools, and standards for engineering teams to increase software shipping speed without sacrificing stability. You will sequence process changes, build metrics and reporting structures, and manage the operational cadence of the transformation. Key responsibilities include piloting new practices, managing change management, and tracking engineering delivery metrics like deployment frequency and lead time for change. You must be technically fluent in CI/CD pipelines, deployment gating, observability, vulnerability management, and patch management. The role solves the business problem of operationalizing an aligned but undefined direction into durable, measurable habits across the engineering toolchain, source control, and ticketing platforms.

What does a Technical Program Manager earn in Washington?

Median $174950 from 60 postings across 12 companies.

See salary data

What you'll do

  • Translate high-level engineering directions into concrete processes, runbooks, and day-to-day team habits.
  • Sequence the rollout of new engineering practices and manage the transition to an AI-native operating model.
  • Define and track key performance metrics such as deployment frequency, lead time for change, and production stability.
  • Pilot new processes with small teams to gather feedback before rolling out changes broadly across the organization.
  • Drive change management by creating training, communication plans, and adoption tracking for new technology standards.
  • Map dependencies across the engineering toolchain to identify and mitigate cross-system risks and bottlenecks.
  • Partner with leadership to align on priorities, sequence trade-offs, and provide status updates on transformation progress.
  • Mentor other program managers and cross-functional partners to build organizational planning skills and judgment.

What we're looking for

  • Bachelor's or Master's degree in Business, Computer Science, Engineering, or a suitable combination of education, experience, and training.
  • 10+ years of experience in technical program management leading large-scale, high-impact, cross-functional programs.
  • Demonstrated experience leading teams through significant process transformations while plans are still evolving.
  • Experience helping engineering teams adopt AI-assisted development tools and practices into measurable process changes.
  • Proven track record of delivering defined phases of work to completion and building measurement approaches for operational reporting.
  • Familiarity with modern software delivery practices such as CI/CD, release management, and observability to maintain credibility with engineering partners.
  • Experience leading organizational change management for technology or process transformations using both waterfall and agile models.
  • Background in retail or technology operations environments (preferred); experience with large-scale technology modernization or transformation initiatives (preferred).

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