Sales Systems Operations Lead

Bristol Myers Squibb

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Princeton, NJ
Salary
$150,110–$181,898 / yr
Posted
24 days ago
Freshness
Confirmed live yesterday
Closes
Oct 2, 2026

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $160k
This role $166k
$108k most similar roles pay here $203k

This role pays more than 57% of similar roles. Most pay $130,000–$190,375 — the shaded band above. At the midpoint, this role pays about $166k versus about $160k for comparable roles.

Based on 240 similar postings.

Employer

About Bristol Myers Squibb

Bristol Myers Squibb is a global biopharmaceutical company committed to discovering, developing and delivering innovative medicines to patients.

Bristol Myers Squibb currently has 33 open roles on FindRole.

Listed pay typically runs $125,480–$152,049 across 33 roles with salary data.

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View all roles at Bristol Myers Squibb

At a glance

TL;DR · Sales Systems Operations Lead

The Sales Systems Operations Lead manages the CRM application stack, including Veeva CRM, Veeva Align, Veeva Network, Customer Master, and Vault PromoMats. This role involves overseeing platform administration, security posture, and identity and access management while serving as a Configuration Item owner in ServiceNow. The individual will lead technical work streams for product launches, manage end-to-end release cycles through Jira, and oversee software license lifecycles and vendor contracts. Key responsibilities include coordinating system configurations, performing root-cause analysis, and developing automated reporting via SQL, Power BI, or Tableau. The role requires expertise in ITIL practices, CSV, and GxP standards within a regulated life sciences environment. You will act as the primary technical liaison between business stakeholders and IT teams to ensure compliance and operational excellence for critical commercial systems.

What you'll do

  • Manage platform administration, performance, security, and configuration for the CRM application stack and integrated systems.
  • Serve as the Configuration Item owner in ServiceNow to maintain accurate CMDB records and system documentation.
  • Triage and resolve ITIL-aligned incidents and service requests while performing root-cause analysis.
  • Administer Identity and Access Management processes including role-based provisioning and periodic access recertification.
  • Lead technical work streams for product launches, including data loads, configuration, and integration requirements.
  • Manage the end-to-end release lifecycle, including planning, deployment scheduling, and governance in ServiceNow and Jira.
  • Oversee software license lifecycles, forecasting models, and vendor contract management for CRM platforms.
  • Act as the primary technical liaison between business stakeholders and IT to translate requirements into system designs.

What we're looking for

  • Bachelor's degree in Computer Science, Information Systems, Information Technology, or a related technical field (or equivalent experience).
  • 5+ years of experience in IT operations, CRM/application administration, or systems engineering.
  • Experience in a regulated life sciences IT environment is preferred.
  • Hands-on experience with Veeva CRM or comparable enterprise CRM/SaaS platforms including configuration and security models.
  • Proficiency with ITSM tools like ServiceNow (CMDB, incident, problem, change) and Agile tracking tools like Jira.
  • Experience with release management, CI/CD processes, and governance in a validated environment.
  • Experience managing software license lifecycles, vendor SOWs, contracts, and IT procurement processes.
  • Knowledge of ITIL practices, CSV, GxP, and data privacy requirements for regulated systems.

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