Program Manager II, Tech - Technical Operations

What you'll do

• Lead the end-to-end lifecycle of technical programs from strategic scoping to operational execution.
• Develop and implement scalable data pipelines and Standard Operating Procedures to increase technical velocity.
• Partner with Engineering, Product, and Data Science teams to resolve operational blockers and ensure milestone delivery.
• Oversee global vendor performance and identify systemic process gaps to drive continuous improvement.
• Conduct root-cause analysis and justify program spend using SQL and data analysis tools.
• Build automated dashboards and feedback loops to measure and improve team effectiveness.
• Deconstruct complex problems to make data-driven decisions in high-ambiguity environments.

What we're looking for

• 3+ years of experience in program management, technical operations, or data-driven project management.
• Proficiency in SQL and data analysis using tools like Excel or Google Sheets.
• Documented experience independently leading the full lifecycle of at least two large-scale technical initiatives from inception to deployment.
• Bachelor’s degree in a technical or business field, or 4 years of additional relevant experience in lieu of a degree.
• Proven ability to resolve scope misalignments and dependencies across cross-functional workstreams.
• Master’s degree, PMP, or Lean Six Sigma certification (preferred).
• Experience in AI/ML operations, autonomous systems, or global localization (preferred).
• Experience building automated dashboards or feedback loops to measure team effectiveness (preferred).