Production Support Engineering Manager

CIBC

Confirmed live today High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Chicago, IL
Salary
$140,000–$170,000 / yr
Employment
Full-time
Posted
2 days ago
Freshness
Confirmed live today
Closes
Nov 21, 2026

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $182k
This role $155k
$130k $234k
below market most similar roles pay here above market

This role pays less than 66% of similar roles. Most pay $144,950–$219,537 — the blue band above. At the midpoint, this role pays about $155k versus about $182k for comparable roles.

Based on 240 similar postings.

Employer

About CIBC

CIBC (Canadian Imperial Bank of Commerce) is a leading North American financial institution offering personal, business, public sector, and institutional banking, investment banking, and wealth management services. Industry: Banking & Financial Services

CIBC currently has 6 open roles on FindRole.

Listed pay typically runs $147,500–$175,000 across 6 roles with salary data.

Most-posted roles

View all roles at CIBC

At a glance

TL;DR · Production Support Engineering Manager

The Production Support Engineering Manager leads a team responsible for the stability, resilience, and operational support of production technology services. This role involves managing incident, problem, and change activities while coordinating major incident responses and driving root-cause resolutions. The manager will implement support standards, monitoring practices, and operational procedures to improve service reliability. Key responsibilities include coaching talent, fostering a culture of accountability, and partnering with Risk, Compliance, and Audit teams to meet governance requirements. The position requires proficiency in IT service management disciplines, including on-call models, runbooks, and recovery procedures. Necessary skills include Python, Agile thinking, business requirements analysis, and process design. The role operates within a regulated financial services environment, focusing on maintaining production technology performance and aligning technical projects with broader business goals.

What you'll do

  • Lead the day-to-day support of production technology services to maintain stability, availability, and performance.
  • Manage production incidents, problems, and change activities to minimize business impact and restore service quickly.
  • Coordinate major incident responses and drive root-cause analysis to implement corrective actions.
  • Implement monitoring practices, automation, and operational procedures to improve service reliability and recoverability.
  • Ensure production support activities align with operational risk, control, and governance requirements.
  • Partner with Risk, Compliance, and Audit teams to maintain evidence and adhere to regulatory standards.
  • Coach and develop a high-performing team while fostering a culture of accountability and continuous improvement.
  • Provide clear updates on service health, incidents, and risks to stakeholders and leadership.

What we're looking for

  • You must have 8-12 years of related experience or a combination of education and experience.
  • You must have a degree, diploma, or relevant certifications in Computer Science, Engineering, MIS, or a related field.
  • You must have experience leading production support and incident management teams in a regulated environment.
  • You must have strong knowledge of IT service management disciplines, including incident, problem, change, and major incident processes.
  • You must have experience with production support readiness practices, including on-call models, runbooks, and recovery procedures.
  • You must have working knowledge of monitoring, alerting, and logging tools to troubleshoot production issues.
  • You must have the ability to apply automation and process improvement to strengthen support effectiveness.
  • You must have strong verbal and written communication skills to explain technical issues to various stakeholders.

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