This listing doesn't post a salary. Most similar roles pay
$136,312–$187,312.
Based on 240 similar postings.
Employer
About Samsung Electronics
Samsung Electronics is a South Korean multinational corporation and a global leader in technology, specializing in consumer electronics, semiconductors, and home appliances.
Samsung Electronics currently has
94 open roles
on FindRole.
Listed pay typically runs
$106,000–$174,500
across 58 roles with salary data.
The Product Support Engineer joins the team to manage support leadership for Home Appliance products, ensuring high quality standards and effective service procedures. This role manages all testing activities from cradle to grave, including New Product Introduction evaluations, post-launch field quality support, and service ticket reviews. The engineer develops test cases, plans, and scripts while coordinating with cross-functional teams and international factories to improve product usability and performance. Key responsibilities include performing root cause analysis for complex issues, creating technical repair documentation, and conducting firmware and software quality assurance testing. Required skills include a Bachelor’s degree in Engineering, experience in the consumer electronics industry, and proficiency in large data analysis using MS Excel macros, pivots, and charts. The role addresses product quality sensing and ensures reliable repairs through detailed troubleshooting content for field service technicians.