Product Support Engineer IV

Lam Research

Confirmed live yesterday Trusted

Quick summary

Work type: On-site
Location: Austin, TX
Posted: 14 days ago
Freshness: Confirmed live yesterday
Closes: Feb 24, 2027
Nearby: 99+ roles within 25 mi

Market check

Salary context

How this pay compares to similar roles

Similar $161k

$111k most similar roles pay here $203k

This listing doesn't post a salary. Most similar roles pay $137,500–$184,987.

Based on 240 similar postings.

Employer

About Lam Research

Lam Research Corporation is a leading American supplier of wafer-fabrication equipment and services to the global semiconductor industry.

Lam Research currently has 299 open roles on FindRole.

Listed pay typically runs $114,000–$253,000 across 141 roles with salary data.

Most-posted roles

View all roles at Lam Research

At a glance

TL;DR · Product Support Engineer IV

Role Posting Log in to save

The Product Support Engineer 4 joins the Customer Support Business Group to provide technical support for field engineers and technicians regarding complex electro-mechanical equipment. This role involves diagnosing, troubleshooting, repairing, and debugging sophisticated products while providing serviceability and installation assessments for new products. The engineer will develop customer confidence through credible recommendations, mentor field staff, design training sessions, and manage escalations to prevent recurring problems. Key responsibilities include formulating root cause hypotheses and performing data analysis using spreadsheets and presentation software. Candidates must be able to interpret electrical and mechanical schematics and operation manuals. Specific domain knowledge includes Spin Clean or Wet Clean products and familiarity with Analog-to-Digital I/O devices like IOC, SIOC, and EIOC interacting with the Tool Platform SW Package. The role requires technical communication to influence customer decisions regarding action plans.

Skills

Mechanical Schematics Data Analysis Spreadsheets Presentation Software Analog-to-Digital I/O Tool Platform SW Package

What you'll do

Diagnose, troubleshoot, repair, and debug complex electro-mechanical equipment for customers.
Provide technical support to field engineers and technicians regarding highly sophisticated products.
Formulate root cause hypotheses and develop action plans based on detailed data analysis.
Manage and resolve high-level escalations at customer sites to prevent recurring issues.
Conduct serviceability and installation assessments for new products.
Act as a technical mentor and design training sessions for field and account engineers.
Share technical knowledge and take leadership positions within the worldwide technical community.
Provide remote and on-site support while communicating with customers at a high technical level.

What we're looking for

Minimum of 8 years of related experience with a Bachelor's degree, or 6 years with a Master's, or a PhD with 3 years experience.
Ability to interpret and work from electrical and mechanical schematics, diagrams, and operation manuals.
Knowledge of Spin Clean products or Wet Clean systems.
Proficiency in computer applications including data analysis tools, spreadsheets, and presentation software.
Experience formulating root cause hypotheses, detailed problem statements, and action plans based on data analysis.
Ability to provide remote and on-site escalation support while managing multiple technical tasks.
Capability to work in a restrictive clean room environment for prolonged periods of time.
Availability to work flexible shifts (nights, weekends, holidays) and travel domestically and internationally as needed.

Save