As a Regional Product Support Engineer at Lam, you will serve as the technical backbone for field engineers and customers, diagnosing and resolving complex issues with electro-mechanical equipment and software systems. Your daily tasks include providing sophisticated product support to ensure customer satisfaction, developing credible recommendations to aid sales efforts, and participating in global knowledge-sharing initiatives. You must have a PhD with 3+ years of experience or equivalent qualifications, along with expertise in electrical and mechanical schematics, data analysis tools, and troubleshooting complex software structures. Familiarity with Analog-to-Digital I/O devices and the ability to communicate technical solutions effectively are crucial. This role demands flexibility, including on-call shifts and travel for domestic and international assignments, ensuring you can work efficiently in clean room environments and under tight deadlines.
Skills
Python
Java
C++
SQL
Linux
Windows
Electrical Engineering
Mechanical Engineering
Finite Element Analysis
Analog Devices
Digital I/O
Control Systems
Networking
Troubleshooting
Data Analysis
Customer Support
Clean Room Environment
On-call Support
Travel Domestic International
Communication Skills
Problem Solving
Root Cause Analysis
What you'll do
Diagnose and troubleshoot complex electro-mechanical equipment issues.
Provide on-site and remote technical support to resolve customer problems.
Design and conduct training sessions for field engineers and technicians.
Develop and implement root cause analysis plans for technical issues.
Act as a technical mentor, sharing knowledge within the global community.
What we're looking for
PhD with 3+ years or MS/Engineering degree with 6+ years of relevant work experience.
Expertise in diagnosing and troubleshooting complex electro-mechanical equipment and software systems.
Ability to develop customer confidence through credible recommendations and technical mentorship.
Experience working from electrical and mechanical schematics, diagrams, and operation manuals.
Proficiency in using computer applications including data analysis tools and presentation software.
Familiarity with SW structure and ability to troubleshoot control works level issues.
Market check
Salary context
This listing doesn't show a salary. Similar roles on FindRole typically pay
$131,650–$212,750.
Peer median band
$131,650–$212,750
Median floor and ceiling across peers.
Typical midpoint (25–75%)
$141,143–$207,700
Middle half of comparable postings.
Based on 238 comparable postings.*
* 240 is the maximum number of comparable postings sampled.
Employer
About Lam Research
Lam Research Corporation is a leading American supplier of wafer-fabrication equipment and services to the global semiconductor industry.
Lam Research currently has
217 open roles
on FindRole.
Listed pay typically runs
$114,000–$231,000
across 106 roles with salary data.
Lam Electrofill
8D methodology
5-Whys Problem solving
Failure Mode Effect Analysis (FMEA)
Root Cause-Corrective Action (RCCA)
statistical process control (SPC)
Design of Experiments (DOE)
vacuum systems
semiconductors
systems engineering and integration
statistical methods for modeling
multivariate data sets
SPC
PFMEA
DFMA
Statistical Process Control
Process Failure Mode Effects Analysis
Lean Manufacturing
ERP systems
First article inspection
RCCA
Six Sigma
MSA
Kaizen
5S
Gemba Walks
Value Stream Mapping