As a Product Support Engineer 3, you will serve as a technical backbone for field engineers and customers by diagnosing, troubleshooting, repairing, and debugging complex electro-mechanical equipment, computer systems, software, and networked or wireless systems. You will act as a subject matter expert to resolve high-level escalations where first-line support has failed, while identifying root causes and reporting bugs to engineering teams. Your daily work involves analyzing performance data, managing projects, and coordinating between customers and internal product groups to ensure issue resolution. To succeed, you must be proficient in interpreting electrical and mechanical schematics, utilizing data analysis tools, and mastering word processing and presentation software. This role addresses critical technical malfunctions within sophisticated equipment, requiring your expertise to provide credible recommendations and maintain customer confidence through high-level problem solving and technical mentorship.