Product Manager, Conversational AI & Performance Support

What you'll do

• Define and drive the product vision, strategy, and roadmap for real-time conversational AI sales guidance.
• Own the end-to-end experience for how sellers access and interact with AI-generated guidance.
• Define product requirements that balance speed, accuracy, and trust in AI-generated content.
• Develop mechanisms to measure and track success based on seller performance outcomes rather than just usage.
• Partner with engineering and data science to translate guidance strategies into scalable technical systems.
• Coordinate with other Product Managers to ensure alignment between practice, personalization, and backend platform features.
• Govern the voice, tone, and legal disclaimers of AI-generated guidance in collaboration with Content and Legal teams.
• Maintain a well-structured, prioritized backlog for the guidance experience to drive continuous improvement.

What we're looking for

• 8+ years of product management experience, ideally including learner-facing, seller-facing, or performance-support products.
• Experience with LLM-based or GenAI product development.
• Experience building products that span both B2B and B2C selling motions at global scale, including multi-language or multi-region deployment.
• Strong ability to translate complex seller- or customer-facing needs into scalable product requirements.
• Proven track record defining success metrics centered on performance outcomes rather than just usage or engagement.
• Experience partnering across multiple PMs/surfaces to drive a cross-cutting capability.
• Experience working with cross-functional teams in Agile environments.
• Bachelor’s degree or equivalent experience.
• Experience in B2B/B2C sales enablement or learning technologies (preferred).
• Experience implementing and scaling workflow learning or learning-in-the-flow-of-work approaches (preferred).