Senior Product Manager, Conversational AI Servicing Quality Assurance

Capital One Financial

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Quick summary

Work type
On-site
Location
McLean, VARichmond, VAChicago, ILNew York, NY
Salary
$182,500–$208,300 / yr
Employment
Full-time
Posted
8 days ago
Freshness
Confirmed live today

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $201k
This role $195k
$158k $243k
below market most similar roles pay here above market

This role pays more than 52% of similar roles. Most pay $177,250–$224,500 — the blue band above. At the midpoint, this role pays about $195k versus about $201k for comparable roles.

Based on 240 similar postings.

Employer

About Capital One Financial

Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking

Capital One Financial currently has 2107 open roles on FindRole.

Listed pay typically runs $197,300–$225,100 across 1107 roles with salary data.

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View all roles at Capital One Financial

At a glance

TL;DR · Senior Product Manager, Conversational AI Servicing Quality Assurance

Senior Product Manager – Conversational AI Servicing Quality Assurance joins the Analytics Pillar team to direct the strategy for evaluating conversational AI solutions. This role involves leading the development of automated validation and unstructured analytics across customer interactions. Key responsibilities include owning platform integration, executing roadmaps to onboard conversational AI solutions, and pioneering AI QA on AI capabilities. You will establish automated assessment parameters, Human-in-the-Loop workflows, and closed-loop feedback systems for continuous self-correction. You will also drive transcript-level LLM intelligence, natural language querying, and full-file automated monitoring for regulatory and behavioral use cases. The role requires expertise in LLM evaluation pipelines, data platforms, and cloud-scale conversational apps. You must manage technical dependencies and lead cross-functional teams of product and analytics associates to ensure scalable quality checks.

What does a Product Manager earn in Virginia?

Median $176450 from 159 postings across 6 companies.

See salary data

What you'll do

  • Own the platform integration and roadmap execution to onboard conversational AI solutions onto the quality platform.
  • Establish automated assessment parameters, Human-in-the-Loop workflows, and closed-loop feedback systems for continuous AI self-correction.
  • Design scalable systems to ensure quality checks and interaction insights remain accurate across complex customer intents.
  • Drive transcript-level LLM intelligence, natural language querying, UI enhancements, and AI workflow integrations.
  • Expand full-file automated monitoring for high-priority regulatory, business, and behavioral use cases.
  • Direct and mentor product and analytics associates while aligning team backlogs with executive priorities.
  • Optimize delivery velocity across engineering and data science teams to ensure product excellence.

What we're looking for

  • Hold a Bachelor's or Master's Degree in a quantitative field, Business, Marketing, or a Bachelor's in any field with 4 years of Product Management experience.
  • Experience shipping complex data platforms or cloud-scale conversational applications.
  • Possess deep knowledge of LLM evaluation pipelines.
  • Demonstrate proven team management experience.
  • Experience translating business strategy and analysis into consumer-facing digital products (preferred).

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