Senior Product Manager, Customer Care AI
Lyft
Quick summary
Market check
How this pay compares to similar roles
This role pays less than 82% of similar roles. Most pay $177,250–$219,650 — the blue band above. At the midpoint, this role pays about $166k versus about $198k for comparable roles.
Based on 240 similar postings.
Employer
Lyft is a transportation network company offering ride-hailing services across the US and Canada.
Lyft currently has 35 open roles on FindRole.
Listed pay typically runs $148,000–$185,000 across 31 roles with salary data.
Most-posted roles
At a glance
The Senior Product Manager, Customer Care AI joins the Customer Care team to build and optimize intelligent AI agents that transform customer support across chat and voice channels. This role involves designing agent capabilities, writing and refining prompt logic, and managing conversation flows to resolve complex customer needs with human-level quality. You will partner directly with engineering, data science, and ML teams to shape AI system designs, agent architectures, and multi-quarter roadmaps. Key responsibilities include running rapid feedback loops, defining success metrics, and translating technical capabilities into business impact. The position requires deep technical acumen in AI, ML, and LLMs, along with experience in conversational interfaces. You will solve the challenge of scaling automated support while empowering human agents with better information and tools.
What does a Product Manager earn in California?
Median $222500 from 327 postings across 57 companies.
Skills
What you'll do
What we're looking for
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