Senior Product Manager, Customer Care AI

Lyft

Confirmed live today High trust
Hybrid

Quick summary

Work type
Hybrid
Location
San Francisco, CANew York, NY
Salary
$148,000–$185,000 / yr
Posted
48 days ago
Freshness
Confirmed live today

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $198k
This role $166k
$138k $245k
below market most similar roles pay here above market

This role pays less than 82% of similar roles. Most pay $177,250–$219,650 — the blue band above. At the midpoint, this role pays about $166k versus about $198k for comparable roles.

Based on 240 similar postings.

Employer

About Lyft

Lyft is a transportation network company offering ride-hailing services across the US and Canada.

Lyft currently has 35 open roles on FindRole.

Listed pay typically runs $148,000–$185,000 across 31 roles with salary data.

Most-posted roles

View all roles at Lyft

At a glance

TL;DR · Senior Product Manager, Customer Care AI

The Senior Product Manager, Customer Care AI joins the Customer Care team to build and optimize intelligent AI agents that transform customer support across chat and voice channels. This role involves designing agent capabilities, writing and refining prompt logic, and managing conversation flows to resolve complex customer needs with human-level quality. You will partner directly with engineering, data science, and ML teams to shape AI system designs, agent architectures, and multi-quarter roadmaps. Key responsibilities include running rapid feedback loops, defining success metrics, and translating technical capabilities into business impact. The position requires deep technical acumen in AI, ML, and LLMs, along with experience in conversational interfaces. You will solve the challenge of scaling automated support while empowering human agents with better information and tools.

What does a Product Manager earn in California?

Median $222500 from 327 postings across 57 companies.

See salary data

What you'll do

  • Build and optimize AI agents to handle customer support interactions across chat and voice channels.
  • Partner with engineering, data science, and ML teams to design agent capabilities and behaviors.
  • Write, test, and refine prompt logic and conversation flows for specific customer use cases.
  • Collaborate with support operations to identify workflows, pain points, and improvement opportunities.
  • Run rapid feedback loops between customer interactions and product development to improve agent performance.
  • Define success metrics and use data-informed decisions to ensure optimal product prioritization.
  • Create a scalable AI strategy to support Lyft's long-term growth.

What we're looking for

  • 5+ years of experience in product management.
  • Experience or familiarity with AI, ML, or conversational interfaces.
  • Deep technical acumen to understand and shape AI system designs, prompt engineering, and agent architectures.
  • Experience leading a team of engineers and setting clear goals, strategies, and multi-quarter roadmaps.
  • Ability to work in fast-moving, ambiguous environments to shape and implement solutions.
  • Ability to work across functions including engineering, design, operations, and executive teams.
  • Ability to use experimentation and data to make decisions and measure real-world impact.
  • Degree in Computer Science, Engineering, Math, or equivalent technical experience (preferred).

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