This role pays more than
78%
of similar roles. Most pay
$178,375–$261,025
— the shaded band above.
At the midpoint, this role pays about
$266k
versus about
$220k
for comparable roles.
Based on 240 similar postings.
Employer
About Lyft
Lyft is a transportation network company offering ride-hailing services across the US and Canada.
Lyft currently has
22 open roles
on FindRole.
Listed pay typically runs
$148,000–$185,000
across 18 roles with salary data.
As Director of Product, Customer Care, you will join the Safety & Customer Care team to lead a group of product managers in defining the end-to-end strategy for Lyft’s customer care portfolio. You will be responsible for building and managing products including AI-powered support across chat and voice, contact center platforms, self-service tools, and underlying data layers. The role involves driving an AI-first shift toward automation while overseeing trust and safety products to support riders and drivers. Key responsibilities include setting multi-year roadmaps, making build or buy decisions for global support infrastructure, and managing vendor relationships. You will leverage expertise in AI/ML systems, platform architecture, and contact center technologies to solve complex problems related to scaling support across international markets, autonomous vehicle partnerships, and new business lines while ensuring high standards for cost, quality, and experience.
AI
LLM
Python
SQL
A/B Testing
Data Analytics
product life cycle
Responsible AI
GitHub Copilot
Claude
Data Literacy
Experimentation
Technical Design
Risk Management
SLAs