Product Director, Client Experience, Payments

What you'll do

• Define and deliver the end-to-end Commerce client experience vision for merchants.
• Oversee the product roadmap, development, risk management, and business growth targets.
• Lead the entire product life cycle from planning and execution to future development.
• Coach and mentor the product team on best practices like prototyping and market research.
• Own product performance and invest in enhancements to achieve specific business objectives.
• Monitor market trends and conduct competitive analysis to identify product differentiation opportunities.
• Standardize experiences and remove workflow friction to increase self-service adoption.

What we're looking for

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications.
• Extensive knowledge of the product development life cycle, technical design, and data analytics.
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Experience driving change within organizations and managing stakeholders across multiple functions.
• Recognized thought leader within a related field (preferred).