Principal UX Researcher, AI Experiences

What you'll do

• Lead mixed-methods research to identify user needs, friction points, and retention drivers for Copilot Cowork.
• Conduct generative research including contextual inquiries, diary studies, and in-depth interviews with knowledge workers.
• Analyze telemetry, survey, and behavioral data using R, Python, SQL, or KQL to map user tasks and behaviors.
• Quantify and prioritize friction points across the user journey to guide engineering and design priorities.
• Design and execute surveys and experiments using statistical modeling to segment users and model satisfaction drivers.
• Run agentic evaluations to measure Copilot Cowork's performance against competitors on delegated tasks.
• Establish and maintain an experience benchmark using attitudinal and behavioral metrics to track product improvements.
• Partner with Product and Design to test prototypes and ensure shipped features meet user expectations.

What we're looking for

• Hold a Doctorate with 3+ years, a Master's with 4+ years, or a Bachelor's with 6+ years of UX research experience.
• Hold a Bachelor's in a related field with 8+ years, a Master's with 6+ years, or a Doctorate with 5+ years of experience.
• Possess strong mixed-methods craft with a quantitative emphasis including survey design, experimental design, and statistical modeling.
• Demonstrate strong qualitative skills in interviews, contextual inquiry, usability testing, and synthesis.
• Maintain hands-on proficiency in R or Python, plus SQL or KQL, for analyzing survey, evaluation, and telemetry data.
• Have experience researching AI-powered products that take actions or produce work on a user's behalf (preferred).
• Demonstrate a track record of research that shaped product strategy and shipped experiences in ambiguous spaces.
• Master's degree in a related field AND 6+ years.