Lead User Experience Researcher

Cisco

Confirmed live today High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Milpitas, CA
Salary
$171,600–$245,000 / yr
Employment
Full-time
Posted
4 days ago
Freshness
Confirmed live today
Closes
Nov 24, 2026

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $218k
This role $208k
$160k $283k
below market most similar roles pay here above market

This role pays less than 60% of similar roles. Most pay $181,300–$254,750 — the blue band above. At the midpoint, this role pays about $208k versus about $218k for comparable roles.

Based on 240 similar postings.

Employer

About Cisco

Cisco Systems is the world''s leading networking technology company, designing and manufacturing networking hardware, telecommunications equipment, and cybersecurity solutions for businesses and governments. Industry: Networking Technology & Cybersecurity

Cisco currently has 307 open roles on FindRole.

Listed pay typically runs $167,700–$245,000 across 224 roles with salary data.

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At a glance

TL;DR · Lead User Experience Researcher

The Lead User Experience Researcher joins the AI Software & Platform Team to support Cisco Cloud Control, AI Canvas, Studio, and Marketplace. This quantitative-research heavy role focuses on platform measurement by defining, baselining, and tracking UX metrics to ensure platform journeys deliver customer outcomes. You will partner with Product Management, Design, Data Science, and Engineering to translate ambiguous questions into measurement plans, interpret telemetry, surveys, and benchmarks, and identify where qualitative follow-up is needed. Key responsibilities include designing and executing large-scale surveys like SUS, CSAT, and SEQ, performing A/B and multivariant testing, and conducting user interviews and concept evaluations. You will utilize AI to accelerate research craft while managing UX measurement frameworks and navigating product telemetry data to solve complex operational problems within a unified AgenticOps environment.

What you'll do

  • Define and track key UX success metrics across priority platform journeys.
  • Build and maintain measurement plans to align partners on success definitions.
  • Baseline platform journey quality and track performance trends over time.
  • Analyze and communicate quantitative findings to stakeholders in an actionable format.
  • Design and execute large-scale quantitative studies including surveys, benchmarks, and A/B tests.
  • Conduct qualitative research such as user interviews and usability testing to explain data gaps.
  • Translate product telemetry and behavioral data into clear, decision-ready narratives.
  • Identify where quantitative signals are inconclusive and scope follow-up qualitative research.

What we're looking for

  • Bachelor's + 8 years, Master's + 6 years, or PhD + 3 years of related experience is required.
  • 7+ years of experience leading end-to-end quantitative and qualitative UX research is required.
  • Experience partnering with Product, Design, Data Science, and Engineering teams to define success measures is required.
  • Experience using quantitative research skills like surveys (SUS, CSAT, NPS, SEQ), statistical analysis, and A/B testing is required.
  • Experience with qualitative research including user interviews, usability testing, and journey mapping is required.
  • Experience using Amplitude or other equivalent platforms (preferred).
  • Experience conducting research on AI software or related topics (preferred).
  • Demonstrated experience building and owning UX measurement frameworks or success-metric programs (preferred).

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