Primary Systems Analyst, Officer

What you'll do

• Provide remote management, administration, and expert support for production Charles River IMS solutions.
• Manage user privileges, parameter configuration changes, and system availability for multiple clients.
• Perform application and database performance tuning and monitor daily operational processing.
• Install and manage Charles River IMS and database software patches and version upgrades.
• Resolve technical problems and provide assistance with business continuity and disaster recovery.
• Transition new clients to production operations in coordination with internal colleagues.
• Implement and operate third-party tools to automate and streamline service delivery.
• Participate in the development and continuous process improvement of service offerings.

What we're looking for

• Minimum of 3+ years’ relevant industry experience.
• Experience in MS SQL Server, Oracle, and/or Sybase database configuration, operations, and basic administration functions.
• Excellent customer service, technical troubleshooting, and interpersonal, verbal, and written communication skills.
• Proven ability to partner with various internal departments to deliver superior customer service.
• Experience with Financial Services Investment Management, Trading or related systems (e.g. Charles River IMS) (preferred).
• Experience with servers, operating systems, networks, scripting, XML, programming languages, job scheduling software, system monitoring software and disaster recovery/business continuity (preferred).
• Bachelor’s degree in a technical or analytical discipline such as Computer Science, IT, Financial Engineering, Engineering, Science, Economics, Maths’ or Statistics (preferred).