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About Microsoft
Microsoft Corporation is a global technology leader producing software, hardware, and cloud services including Windows, Office 365, Azure cloud platform, Xbox gaming, and Surface devices. Industry: Software & Cloud Computing
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648 open roles
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Listed pay typically runs
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The Platform Operations Manager - Digital Commerce & Marketing Technology serves as the primary business-side technical administrator for enterprise SaaS platforms. This role involves managing day-to-day administration, configuration, user access, and operational maintenance within established change-control boundaries. Responsibilities include monitoring platform health, troubleshooting authentication and integration issues, executing approved releases, and maintaining accurate configuration documentation. The position requires establishing support models, incident response procedures, and standardized user provisioning processes while ensuring compliance with security and privacy standards. Key technologies include Adobe Commerce, Adobe Experience Manager, Product Information Management systems, Customer Data Platforms like Hightouch, and marketing automation platforms like Braze. Candidates must utilize REST APIs, webhooks, and scripting to automate workflows. The role solves complex operational challenges within the digital commerce ecosystem by balancing governance with platform usability.
Manage day-to-day administration, configuration, user access, and operational maintenance for assigned enterprise SaaS platforms.
Configure platform settings, administrative roles, security configurations, and integrations within established change-control boundaries.
Troubleshoot authentication, authorization, provisioning, and integration issues while escalating complex technical problems as necessary.
Execute approved platform configuration changes, releases, upgrades, and maintenance activities including testing and impact validation.
Maintain accurate inventories, configuration documentation, operational runbooks, and knowledge resources for all supported platforms.
Establish and maintain support models, incident response procedures, service-level expectations, and clear escalation paths.
Implement standardized user provisioning, deprovisioning, and access lifecycle management based on least-privilege principles.
Coordinate with vendors to manage technical support cases, service commitments, and operational business reviews.
What we're looking for
Bachelor's Degree in Computer Science, Information Systems, Business, Engineering, or related field OR equivalent experience.
5+ years of experience in enterprise SaaS administration, platform operations, IT operations, identity management, or a related technical discipline.
Hands-on experience administering enterprise SaaS platforms, including configuration, user administration, permissions management, and troubleshooting.
Practical knowledge of identity and access management concepts such as RBAC, SSO, and least-privilege access.
Experience with technologies such as Adobe Commerce, Adobe Experience Manager, PIM systems, Customer Data Platforms, or marketing automation platforms.
Experience automating administrative workflows using scripting, platform APIs, or workflow automation solutions.
Familiarity with REST APIs, webhooks, platform connectors, and integration monitoring.
Familiarity with GDPR, CCPA, SOC 2, ISO 27001, Zero Trust principles, and enterprise governance frameworks.
Microservices
APIs
Cloud Infrastructure
Data Pipelines
Web Technologies
AI
Machine Learning
Deep Learning
E-commerce Platforms
Catalog/Inventory Services
Product Roadmap
Project Management
Business Analysis
Process Improvement