Personalization Product Director, Data Platform Lead

JPMorgan Chase

Confirmed live 2 days ago High trust

Quick summary

Work type: On-site
Location: New York, NY
Posted: 7 days ago
Freshness: Confirmed live 2 days ago
Nearby: 99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $240k

$183k most similar roles pay here $288k

This listing doesn't post a salary. Most similar roles pay $205,925–$274,790.

Based on 240 similar postings.

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About JPMorgan Chase

JPMorgan Chase & Co. is a global financial services firm and one of the largest banks in the world, offering investment banking, commercial banking, asset management, and consumer financial services.

JPMorgan Chase currently has 1117 open roles on FindRole.

Listed pay typically runs $186,160–$215,000 across 7 roles with salary data.

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At a glance

TL;DR · Personalization Product Director, Data Platform Lead

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The Personalization Product Director – Data Platform Lead joins the Personalization & Customer Insights Team to lead the newly formed Personalization Data Platform team. This role involves overseeing the product roadmap, vision, and full lifecycle for data products that power an agentic channel by curating secure, consented customer context and personalized signals. The leader will drive ML-powered personalization and next-best-action capabilities across mobile, web, contact center, branch, and marketing channels. Key responsibilities include translating research into roadmaps, managing backlogs in JIRA, and collaborating with Data Scientists and Engineers to develop AI-powered products. The role requires expertise in API-driven architecture on cloud infrastructure like AWS, as well as experience with recommendation systems and A/B testing. The position focuses on solving the challenge of delivering consistent, personalized customer experiences while upholding strict privacy, consent, and fairness standards.

Skills

AI Data Analytics API AWS A/B Testing JIRA User Stories event‑driven architecture Recommendation Systems Consent Management Mobile Web

What you'll do

Drive the strategy and execution of ML-powered personalization and next-best-action capabilities across multiple marketing and servicing channels.
Lead the development of data products that provide operating memory and personalized signals for agentic channel assistants.
Translate user research and analytics into actionable product roadmaps, epics, user stories, and acceptance criteria.
Partner with Data Scientists and Engineers to design, train, evaluate, and deploy personalization solutions.
Manage the full product lifecycle while ensuring scalability, reliability, and adherence to privacy and fairness standards.
Oversee the product roadmap, risk management, and business growth targets for the Personalization Data Platform team.
Mentor and coach a team of product managers on best practices in research, prototyping, and delivery.
Establish and track key performance indicators (KPIs) to measure engagement, quality, and overall business outcomes.

What we're looking for

8+ years of experience delivering products, projects, or technology applications.
Proven leadership in delivering AI-powered products to production in customer-facing environments.
Experience developing ML-driven personalization and next-best-action capabilities for marketing and servicing.
Experience defining and shipping data products that support agentic assistants, including operating memory and context.
Proficiency in the product development life cycle, including discovery, requirements definition, and backlog management.
Strong data literacy to translate user research and analytics into actionable roadmaps and decisions.
Ability to lead, mentor, and influence cross-functional teams across Product, Design, Engineering, and Marketing.
Experience with API-first delivery on cloud infrastructure for multi-channel experiences.

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