Onsite Service Engineer Associate

Accenture

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Bartlesville, OK
Employment
Full-time
Posted
38 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

How this pay compares to similar roles

Similar $160k
$104k $215k
below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $115,000–$204,200.

Based on 240 similar postings.

Employer

About Accenture

Accenture is a leading global professional services company specializing in IT, strategy, consulting, and operations, with a strong focus on digital transformation, cloud computing, and artificial intelligence.

Accenture currently has 246 open roles on FindRole.

Listed pay typically runs $94,400–$266,300 across 171 roles with salary data.

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At a glance

TL;DR · Onsite Service Engineer Associate

The Onsite Service Engineer Associate provides essential onsite IT support for end users and workplace technologies within a hub and spoke model. Working on the workplace engineering team, the individual will support PCs, laptops, mobile devices, and peripherals while troubleshooting hardware, software, and connectivity issues. Key responsibilities include installing and maintaining standard software like Windows, Microsoft 365, and iOS, as well as assisting with video conferencing systems and printers. The role involves smart hands activities for servers and network devices, including cabling, patching, and basic router installations. Candidates must utilize ITSM systems for ticket management and update CMDB records. Required skills include technical troubleshooting and experience with infrastructure tasks, specifically addressing workplace connectivity and datacenter maintenance problems in a professional enterprise environment.

What you'll do

  • Support end users with PCs, laptops, mobile devices, peripherals, and workplace equipment.
  • Install, set up, and maintain standard software including Windows, Microsoft 365, and iOS.
  • Troubleshoot hardware, software, and connectivity issues for various workplace technologies.
  • Provide smart hands support for servers, network devices, and site equipment under remote guidance.
  • Assist with cabling, patching, basic rack activities, and router or switch installations.
  • Update asset and CMDB records while managing tickets and requests in ITSM systems.
  • Perform device decommissioning, disk wipe tasks, and inventory management of spare parts.

What we're looking for

  • A minimum of 6 months of experience in IT support or a similar role.
  • A minimum of 6 months of experience with technical troubleshooting.
  • High School Diploma or GED.
  • CompTIA A+ or similar certification (preferred).
  • Bachelor’s or Technical Degree (preferred).
  • Willingness to learn and develop new skills (preferred).
  • Customer oriented, reliable, and organized (preferred).

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