Service Improvement Architect

General Dynamics

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Offutt, NE
Salary
$159,800–$216,200 / yr
Posted
28 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $193k
This role $188k
$132k most similar roles pay here $242k

This role pays more than 56% of similar roles. Most pay $155,000–$231,100 — the shaded band above. At the midpoint, this role pays about $188k versus about $193k for comparable roles.

Based on 239 similar postings.

Employer

About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 1123 open roles on FindRole.

Listed pay typically runs $124,093–$150,385 across 984 roles with salary data.

Most-posted roles

View all roles at General Dynamics

At a glance

TL;DR · Service Improvement Architect

The Service Improvement Architect joins a team providing critical 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments. In this role, you will evaluate Service Level Agreement performance, research service improvements, and lead re-engineering initiatives to simplify processes while reducing risk. You will collaborate with various architecture teams to recommend tools and methodologies that enhance efficiency. Day-to-day responsibilities include managing projects using Agile methodology and Scrum, supervising staff, and coordinating project deliverables. To succeed, you must utilize Cameo EA to draft UAF, SysML, and BPMN diagrams for technical documentation. Required skills include Model-Based Systems Engineering, Digital Engineering, and IT programs. You will apply your expertise in systems engineering and program analysis to solve complex problems within the domain of enterprise IT services for national security operations.

What you'll do

  • Evaluate Service Level Agreement performance and research methods to implement service improvements.
  • Recommend tools, processes, and methodologies to increase operational efficiency and provide best-value services.
  • Drive the development and implementation of continuous improvement initiatives to simplify processes and reduce risks.
  • Provide technical and managerial leadership for contract management and staff supervision.
  • Manage projects following Agile methodology and Scrum practices.
  • Use Cameo EA to draft UAF, SysML, and BPMN diagrams for analysis and documentation.
  • Analyze requirements and define project scope, objectives, work plans, and schedules.
  • Coordinate the development of deliverables while ensuring high quality and viable solutions.

What we're looking for

  • Must be a U.S. citizen.
  • Must possess a Top Secret security clearance with SCI eligibility.
  • Requires a Bachelor's degree in a STEM discipline and 12+ years of experience, or a Master's degree and 10 years of experience.
  • Must have at least 10 years of related experience.
  • Required certifications include ITIL 5 Foundation and a DoD 8140 compliant cyber certification.
  • Must have experience in enterprise project management, program analysis, and systems engineering for DoD IT programs.
  • Experience with Model-Based Systems Engineering (MBSE) and Digital Engineering methods and tools is highly desirable.
  • Proficiency in Agile methodology including Scrum is required.

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