Service Improvement Architect

General Dynamics

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Quick summary

Work type
On-site
Location
Offutt AFB, NE
Salary
$159,800–$216,200 / yr
Posted
73 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $192k
This role $188k
$133k $245k
below market most similar roles pay here above market

This role pays more than 51% of similar roles. Most pay $155,000–$229,730 — the blue band above. At the midpoint, this role pays about $188k versus about $192k for comparable roles.

Based on 240 similar postings.

Employer

About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 1377 open roles on FindRole.

Listed pay typically runs $124,093–$150,385 across 1184 roles with salary data.

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At a glance

TL;DR · Service Improvement Architect

The Service Improvement Architect joins the team to evaluate Service Level Agreement performance and research methods for implementing service improvements. This role involves liaising with various enterprise architects and operations teams to recommend tools, processes, and methodologies that increase efficiency and provide best-value services. Key responsibilities include driving continuous improvement initiatives, managing projects using Agile and Scrum methodologies, and providing technical leadership for contract and subcontractor management. The position requires utilizing Cameo EA to draft UAF, SysML, and BPMN diagrams to facilitate analyses and produce technical documentation. Candidates must possess core competencies in Engineering Technology, IT Programs, and Model-Based Systems Engineering. The work focuses on providing 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments to ensure mission success and safety.

What you'll do

  • Evaluate Service Level Agreement (SLA) performance and research methods to implement service improvements.
  • Recommend tools, processes, and methodologies to increase operational efficiency and provide best-value services.
  • Drive the development and implementation of continuous improvement initiatives to simplify processes and reduce risks.
  • Provide technical and managerial leadership for assigned tasks, including contract and subcontractor management.
  • Supervise staff and develop technical project plans, proposals, reports, and administrative reporting.
  • Manage projects following Agile methodology and Scrum practices.
  • Use Cameo EA to draft UAF/SysML/BPMN diagrams for analysis and technical documentation.
  • Analyze requirements to define project scope, objectives, work plans, and schedules.

What we're looking for

  • Must be a US Citizen.
  • Must currently possess a Top Secret security clearance with SCI eligibility.
  • Requires a Bachelor's degree in a STEM discipline and 12+ years of experience, or a Master's degree and 10 years of experience.
  • Requires 10+ years of related experience.
  • Requires ITIL 5 Foundation and a DoD 8140 compliant cyber certification.
  • Must have experience in enterprise project management, program analysis, and systems engineering for DoD IT programs.
  • Experience with Model-Based Systems Engineering and Digital Engineering methods and tools is highly desirable (preferred).
  • Experience with Cameo EA to draft UAF/SysML/BPMN diagrams is required.

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