Mid-Market Account Manager

Alloy

Confirmed live 2 days ago High trust
Hybrid

Quick summary

Work type
Hybrid
Location
New York, NY
Salary
$130,000–$150,000 / yr
Posted
18 days ago
Freshness
Confirmed live 2 days ago

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $163k
This role $140k
$118k most similar roles pay here $207k

This role pays less than 62% of similar roles. Most pay $126,800–$198,375 — the shaded band above. At the midpoint, this role pays about $140k versus about $163k for comparable roles.

Based on 240 similar postings.

Employer

About Alloy

Alloy is an identity decisioning platform that provides fraud prevention, compliance, and credit underwriting solutions for banks, credit unions, and fintechs to automate identity verification decisions. Industry: Financial Technology & Identity Verification

Alloy currently has 23 open roles on FindRole.

Listed pay typically runs $155,000–$190,000 across 23 roles with salary data.

Most-posted roles

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At a glance

TL;DR · Mid-Market Account Manager

As a Mid-Market Account Manager within the Client Success organization, you will manage a high-volume portfolio of mid-market customers to maximize their value from the Alloy platform. You will serve as the primary commercial point of contact, driving product adoption, retention, and renewals through scalable engagement programs rather than bespoke plans. Your daily responsibilities include monitoring customer health, identifying expansion opportunities, delivering education on new features, and coordinating with technical teams to resolve issues. The ideal candidate possesses over three years of experience in SaaS account management or customer success, specifically within a portfolio environment. You must demonstrate strong relationship management, an analytical mindset to interpret usage data, and excellent communication skills. Preferred expertise includes experience in fintech, fraud prevention, identity, compliance, or other regulated industries to help customers navigate complex risk management challenges.

What you'll do

  • Manage a high-volume portfolio of mid-market accounts to drive adoption, retention, and growth.
  • Execute scalable customer engagement programs and repeatable account management plays for the entire portfolio.
  • Drive product adoption by providing education, best practices, and self-service resources to customers.
  • Own the commercial renewal process by proactively managing readiness and mitigating retention risks.
  • Monitor usage trends and health data to identify and mitigate potential churn risks.
  • Identify expansion opportunities and partner with Sales to promote additional products and capabilities.
  • Serve as the primary commercial advocate for customers while building trusted stakeholder relationships.
  • Collect customer feedback and market insights to influence future product development.

What we're looking for

  • 3+ years of experience in SaaS Account Management, Customer Success, or a related customer-facing commercial role.
  • Experience managing customer renewals, retention, and account growth within a portfolio environment.
  • Strong relationship management, communication, and organizational skills.
  • Ability to manage multiple priorities across a high-volume book of business.
  • Analytical mindset with the ability to interpret customer usage data to identify opportunities or risks.
  • Experience in fintech, financial services, fraud prevention, identity, compliance, or another regulated industry (preferred).

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