Manager, Tech Operations, Intelligent Foundations & Experiences - Finance Tech

What you'll do

• Manage teams providing technology support for end user support, incident management, and change management.
• Lead and develop teams to meet service goals and comply with corporate security regulations.
• Develop metrics and dashboards to monitor service performance, availability, and end user satisfaction.
• Oversee the implementation and improvement of monitoring, alerting, and incident response practices.
• Partner with engineering and security teams to identify opportunities for automation and process optimization.
• Establish and maintain documentation standards and knowledge management practices across all teams.

What we're looking for

• High School Diploma, GED, or equivalent certification.
• At least 4 years of experience managing IT projects or operations teams.
• At least 6 years of Technical Operations experience.
• At least 3 years of people management experience.
• At least 6 years of experience in IT systems and infrastructure.
• At least 6 years of experience with desktop platforms and operating systems.
• At least 6 years of experience in technical operations or end user technical support.
• At least 4 years of experience managing system monitoring and incident response processes at the enterprise level.
• At least 4 years of experience leading automation initiatives or workflow improvements within operational teams.
• Bachelor's Degree or military experience (preferred).
• 5+ years of people management experience (preferred).
• 6+ years of experience in Project Management (planning, executing, tracking) (preferred).
• 7+ years of experience with IT systems and infrastructure (preferred).
• ITIL or Cloud Certification (preferred).
• 4+ years of experience defining, implementing, and leveraging process (change, incident, problem) management functions (preferred).
• Experience developing and reporting operational KPIs or service-level objectives (preferred).
• Experience collaborating with engineering or product teams to improve platform reliability and service continuity (preferred).
• Experience managing vendor relationships or third-party service providers supporting technology operations (preferred).