Manager, Retention Marketing, Commerce Platform

DoorDash, Inc

Confirmed live yesterday High trust

Quick summary

Work type: On-site
Location: New York, NYSan Francisco, CASeattle, WALos Angeles, CASunnyvale, CAChicago, ILAustin, TXDenver, COAtlanta, GAMiami, FLBoston, MAWashington, DC
Salary: $142,800–$210,000 / yr
Posted: 67 days ago
Freshness: Confirmed live yesterday
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $195k

This role $176k

$133k most similar roles pay here $237k

This role pays less than 67% of similar roles. Most pay $165,375–$223,950 — the shaded band above. At the midpoint, this role pays about $176k versus about $195k for comparable roles.

Based on 240 similar postings.

Employer

About DoorDash, Inc

DoorDash, Inc. is an American company operating online food ordering and food delivery. It trades under the symbol DASH. With a 56% market share, DoorDash is the largest food delivery platform in the United States.

DoorDash, Inc currently has 187 open roles on FindRole.

Listed pay typically runs $144,800–$212,950 across 166 roles with salary data.

Most-posted roles

View all roles at DoorDash, Inc

At a glance

TL;DR · Manager, Retention Marketing, Commerce Platform

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Manager, Retention Marketing, Commerce Platform joins the B2B Retention Marketing team to drive merchant engagement and retention for the Commerce Platform product line. This role involves leading CRM strategy by crafting lifecycle programs, automated flows, and ad hoc campaigns across email, push, SMS, and in-app messaging channels. The manager will lead a team of two to execute campaign plans, collaborate with cross-functional partners in engineering and operations, and analyze performance data to optimize results. Ideal candidates possess over six years of experience in lifecycle or growth marketing within B2B or SaaS environments. Key requirements include proficiency with CRM platforms like Iterable or Pardot, advanced skills in audience segmentation, and the ability to translate complex data into actionable strategies. The role focuses on building lasting merchant relationships through personalized, scalable experiences within a complex commerce ecosystem.

Skills

CRM Iterable Pardot In-app Messaging Audience Segmentation Retention Marketing Growth Marketing SaaS

What you'll do

Develop a comprehensive CRM strategy for the Commerce Platform including automated flows and ad-hoc campaigns.
Manage a team of two direct reports to execute and optimize CRM marketing efforts.
Create campaign briefs based on business goals, audience behavior, and optimal channel mix.
Lead end-to-end campaign planning involving creative development, stakeholder feedback, and audience segmentation.
Align CRM initiatives with broader lifecycle programs to ensure consistent merchant touchpoints.
Analyze performance data and provide actionable reporting to optimize future marketing campaigns.

What we're looking for

6+ years of experience in lifecycle, retention, or growth marketing, preferably in B2B or SaaS environments.
Proven track record of driving results through cross-channel CRM campaigns including email, push, SMS, and in-app messaging.
Hands-on experience with CRM platforms such as Iterable or Pardot.
Ability to work with complex data and segmentation tools to inform marketing strategies.
Strong analytical thinking skills to build data-driven strategies and report performance impact.
Experience managing cross-functional relationships and stakeholders.
Ability to lead a team of direct reports.
A bachelor’s degree or equivalent experience.

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