Associate, Cx Campaign Operations

What you'll do

• Create CRM campaign strategies to drive awareness and growth for strategic business priorities using a test and learn mindset.
• Develop campaign strategy briefs by determining the best channel mix, messaging, audience targeting, and touchpoints.
• Produce marketing copy and designs that align with brand guidelines and specific value propositions.
• Build, QA, and launch retention campaigns across email, push notifications, in-app messaging, and other channels.
• Create scalable workflows and processes to ensure high-quality campaign execution with minimal errors.
• Monitor and analyze campaign performance data to provide actionable insights for future improvements.
• Maintain up-to-date knowledge of industry best practices in email, push, and SMS marketing.

What we're looking for

• Experience 1-3 years in Retention, Email, or Lifecycle Marketing with knowledge of industry best practices.
• Hands-on experience with CRM technology including ESPs and marketing automation platforms.
• Basic understanding of HTML for campaign development.
• Ability to interpret data and analytics to inform decisions and optimize campaigns.
• Basic knowledge of SQL and data visualization platforms like Tableau or Periscope.
• Strong verbal and written communication skills for cross-functional collaboration.
• High level of ownership and ability to navigate fast-paced environments with ambiguity.
• Strong attention to detail and organizational skills to manage multiple projects simultaneously.