This role pays more than
72%
of similar roles. Most pay
$142,262–$195,987
— the shaded band above.
At the midpoint, this role pays about
$190k
versus about
$169k
for comparable roles.
Based on 240 similar postings.
Employer
About Adyen
Adyen is a global payments platform that provides end-to-end payment processing, merchant acquiring, and issuing solutions to large global companies, enabling them to accept payments anywhere in the world. Industry: Payments Technology & Financial Services
Adyen currently has
12 open roles
on FindRole.
Listed pay typically runs
$184,000–$276,000
across 9 roles with salary data.
Team Lead - Quality Assurance, Support Excellence joins the Quality Assurance team to oversee the transition from manual quality checks to an AI-first evaluation model. This role involves leading a small team of specialists to define QA frameworks, rubrics, and scoring methodologies that improve key metrics like CSAT, NPS, and first contact resolution. The successful candidate will design AI QA strategies, establish training for evaluation models, manage vendor relationships, and ensure all processes remain compliant within a highly regulated environment. Key responsibilities include translating insights into actionable coaching, managing audit readiness, and developing scalable tools to automate quality checks. The role requires expertise in QA methodologies, root cause analysis, and data-driven decision-making to solve the challenge of maintaining high-quality merchant support experiences while navigating increasing complexity and evolving regulatory requirements.