This role pays less than
81%
of similar roles. Most pay
$165,500–$241,875
— the shaded band above.
At the midpoint, this role pays about
$160k
versus about
$204k
for comparable roles.
Based on 239 similar postings.
Employer
About Brex
Brex is a financial technology company providing corporate credit cards, cash management accounts, and expense management software designed specifically for startups and growing technology companies. Industry: Financial Technology & Corporate Banking
Brex currently has
61 open roles
on FindRole.
Listed pay typically runs
$192,000–$240,000
across 61 roles with salary data.
Manager, CX AI Strategy leads the CX Strategy team to drive the strategy and execution of AI-powered customer experience. This role involves managing a team of individuals to optimize instruction sets, improve containment quality, and expand AI across chat, voice, and email channels. You will build and deploy internal tools such as agent-assist systems, real-time guidance, and QA automation while partnering with Product, Engineering, and Data teams to shape the roadmap and infrastructure. The role requires expertise in CX strategy, AI operations, product operations, and technical fluency with AI-enabled platforms. You will solve the challenge of managing routine complexity through automated systems so human agents can focus on high-value relationships. Key skills include analytical proficiency in conversation data, prompt engineering, and translating complex data into clear narratives for executive stakeholders within a fintech environment.
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