Manager, CX AI Strategy

Brex

Hybrid

Quick summary

Work type
Hybrid
Location
Seattle, WA
Salary
$141,928–$177,410 / yr
Posted
1 day ago
Nearby
99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $207k
This role $160k
$129k most similar roles pay here $262k

This role pays less than 80% of similar roles. Most pay $170,000–$243,962 — the shaded band above. At the midpoint, this role pays about $160k versus about $207k for comparable roles.

Based on 240 similar postings.

Employer

About Brex

Brex is a financial technology company providing corporate credit cards, cash management accounts, and expense management software designed specifically for startups and growing technology companies. Industry: Financial Technology & Corporate Banking

Brex currently has 32 open roles on FindRole.

Listed pay typically runs $192,000–$240,000 across 31 roles with salary data.

Most-posted roles

View all roles at Brex

At a glance

TL;DR · Manager, CX AI Strategy

Role Posting Log in to save

As a Senior AI Operations Lead on Brex’s Customer Experience team, you will lead the CX Strategy team in developing and executing an AI-powered customer service platform that optimizes instruction sets, drives quality improvements, and expands AI capabilities across chat, voice, and email channels. You’ll also build internal AI tools to enhance agent productivity and accuracy, ensuring seamless integration with existing systems while maintaining high-quality customer interactions. This role requires expertise in fintech environments, experience managing CX teams, and a strong background in AI operations. Key skills include technical fluency with Sierra or similar platforms, product-minded building capabilities, and the ability to communicate complex data insights effectively across cross-functional teams.

Skills

AI Sierra Python SQL KPIs CX Platforms NLU NLP TSA Chatbots Voicebots Email AI Agent-Assist Tools QA Automation Workflow Automation Data Analysis Cross-functional Collaboration Fintech SaaS Product Knowledge Infrastructure

What you'll do

  • Lead the CX Strategy team to set direction and develop team members.
  • Own the CX AI roadmap from discovery through implementation, prioritizing efficiency improvements.
  • Collaborate with Systems and Engineering to optimize CX AI performance across channels.
  • Develop and deploy internal AI tools to enhance CX team productivity and accuracy.
  • Measure and report on the impact of internal AI adoption and tool effectiveness.

What we're looking for

  • 4+ years in CX strategy or AI operations with experience in fast-paced tech environments.
  • Proven track record managing teams and delivering results in customer support roles.
  • Experience owning and improving AI initiatives from analysis to rollout with measurable outcomes.
  • Strong analytical skills, comfortable with conversation data and AI performance metrics.
  • Technical fluency with AI-enabled CX platforms and ability to partner confidently with Engineering.

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