Manager, CX AI Strategy

Brex

Hybrid

Quick summary

Work type: Hybrid
Location: Salt Lake City, UT
Salary: $125,600–$157,000 / yr
Posted: 1 day ago
Nearby: 47 roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $207k

This role $141k

$111k most similar roles pay here $264k

This role pays less than 92% of similar roles. Most pay $170,000–$243,962 — the shaded band above. At the midpoint, this role pays about $141k versus about $207k for comparable roles.

Based on 240 similar postings.

Employer

About Brex

Brex is a financial technology company providing corporate credit cards, cash management accounts, and expense management software designed specifically for startups and growing technology companies. Industry: Financial Technology & Corporate Banking

Brex currently has 32 open roles on FindRole.

Listed pay typically runs $192,000–$240,000 across 31 roles with salary data.

Most-posted roles

View all roles at Brex

At a glance

TL;DR · Manager, CX AI Strategy

Role Posting Log in to save

Join Brex’s Customer Experience team as an AI Operations Lead and drive the strategic implementation of AI across customer service channels. You will lead a team responsible for optimizing instruction sets and expanding AI capabilities in chat, voice, and email while also developing internal tools to enhance CX team productivity through agent-assist systems and QA automation. Utilizing technologies like Sierra and other AI platforms, you’ll collaborate with Product and Engineering to build scalable solutions that improve customer experience metrics such as resolution rate and CSAT. Ideal candidates have 4+ years of CX strategy or AI operations experience in tech or fintech environments, strong analytical skills, and hands-on experience with AI voice/chat/email platforms. Familiarity with fintech and enterprise SaaS is a plus.

Skills

AI Sierra Python SQL Tableau Jira Trello CI/CD Kubernetes Docker AWS GCP Azure Prometheus Grafana Git Scrum Agile CX_platforms NLP ML_models

What you'll do

Lead the CX Strategy team to set direction and develop team members.
Own the CX AI roadmap from discovery through implementation, prioritizing efficiency improvements.
Collaborate with Systems and Engineering to optimize CX AI performance across channels.
Define standards for an AI-augmented CX team at Brex, including agent and automation roles.
Develop and deploy internal AI tools to enhance CX team productivity and accuracy.

What we're looking for

4+ years in CX strategy or AI operations with experience in fast-paced tech environments.
Proven track record managing teams and delivering results through strategic direction setting.
Experience owning and improving AI initiatives from analysis to rollout, achieving measurable outcomes.
Strong product mindset: capable of writing requirements, configuring platforms, and partnering with engineering.
Analytical skills for interpreting conversation data, contact driver analysis, and AI performance metrics.
Technical fluency in AI-enabled CX platforms and ability to collaborate confidently with Engineering.

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