This role pays less than
91%
of similar roles. Most pay
$165,500–$245,575
— the shaded band above.
At the midpoint, this role pays about
$141k
versus about
$206k
for comparable roles.
Based on 239 similar postings.
Employer
About Brex
Brex is a financial technology company providing corporate credit cards, cash management accounts, and expense management software designed specifically for startups and growing technology companies. Industry: Financial Technology & Corporate Banking
Brex currently has
61 open roles
on FindRole.
Listed pay typically runs
$192,000–$240,000
across 61 roles with salary data.
Manager, CX AI Strategy will join the Customer Experience team to lead the strategy and execution of AI-powered customer experience. This role involves leading a team to optimize instruction sets and expand AI across chat, voice, and email channels while building internal tools like agent-assist systems, real-time guidance, and QA automation. The successful candidate will own the CX AI roadmap, manage performance metrics such as resolution rates and CSAT, and partner with Product, Engineering, and Data teams to build robust infrastructure. Key requirements include experience in CX strategy or AI operations, team leadership, and technical fluency with AI-enabled platforms. The role focuses on solving the challenge of managing routine complexity through automation, allowing human agents to focus on high-value relationships within a fintech environment where the goal is reducing customer need for manual contact.
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