Managed Services Lead

What you'll do

• Act as a trusted advisor to senior stakeholders to ensure client retention and platform self-sufficiency.
• Lead, coach, and develop a team of specialists by setting clear goals and career paths.
• Oversee onboarding plans, testing agendas, and adoption strategies to improve client performance.
• Ensure consistent adherence to internal processes, SLAs, and best practices for operational efficiency.
• Identify expansion opportunities and protect delivery profitability through strong commercial awareness.
• Partner with cross-functional teams to deliver integrated solutions and share organizational learnings.

What we're looking for

• 7+ years of experience in digital media with deep expertise in Paid Social.
• At least 1 year of experience managing a team.
• Proven track record of building and maintaining senior client relationships.
• Hands-on experience with paid media platforms and enabling clients to operate them independently.
• Working knowledge of AI and machine learning concepts as they relate to paid media.
• Strong analytical, strategic, and communication skills.
• Experience in e-commerce, retail, or DTC verticals is preferred.
• Familiarity with Smartly or other paid media tech platforms is preferred.