IT Support Engineer III

Cornell University

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Ithaca, NY
Salary
$72,209–$83,896 / yr
Employment
Full-time
Posted
3 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $143k
This role $78k
$60k $190k
below market most similar roles pay here above market

This role pays less than 98% of similar roles. Most pay $123,412–$163,337 — the blue band above. At the midpoint, this role pays about $78k versus about $143k for comparable roles.

Based on 240 similar postings.

Employer

About Cornell University

Cornell University is a prestigious Ivy League research university located in Ithaca, New York, offering programs across arts, sciences, engineering, agriculture, medicine, law, and business. Industry: Higher Education & Research

Cornell University currently has 6 open roles on FindRole.

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At a glance

TL;DR · IT Support Engineer III

The IT Support Engineer III joins the Tech, Bowers, and Duffield Engineering IT Group to provide high-level technical support for the Duffield College of Engineering, Bowers College of Computing and Information Science, and Cornell Tech. This role involves partnering with academics, students, and staff to deliver IT solutions that directly impact research projects and goals. You will manage end-user devices, lead various service offerings, and collaborate on campus standards. Required technical skills include advanced knowledge of Windows and Apple fleet management using JAMF, MEMCM, and InTune SaaS solutions, alongside familiarity with Microsoft Exchange, Active Directory, and Group Policy. You must also possess Linux skills for managing user accounts, installing packages, and troubleshooting via SSH. This position solves complex technical problems within a higher education research and instructional environment.

What you'll do

  • Deliver high-level IT support to the faculty and staff community.
  • Manage end-user devices using JAMF, MEMCM, and InTune SaaS solutions.
  • Provide technical IT solutions to support academic research projects and goals.
  • Act as a technical leader for various service offerings within the team.
  • Perform Linux system administration including account management, updates, and troubleshooting.
  • Manage Microsoft Exchange, Active Directory, and Group Policy.
  • Respond to computer emergencies during nights, weekends, and holidays.
  • Evolve current IT workflows and suggest improvements for the department.

What we're looking for

  • Bachelor's Degree, 3 years to 5 years or equivalent combination of education and experience.
  • Advanced knowledge of Windows and Apple fleet management using JAMF, MEMCM, and InTune SaaS solutions.
  • Familiarity with Microsoft Exchange, Active Directory, and Group Policy management.
  • Ability to run basic Linux commands, manage user accounts, install packages, and troubleshoot issues via SSH.
  • Strong ability to use multiple documentation and communication methodologies to support campus teams.
  • Must be willing to respond to computer emergencies at almost any time on nights, weekends, and holidays.
  • Experience with Microsoft Endpoint Management tools and MacOS JAMF (preferred).
  • Experience with Linux System administration (preferred).
  • Experience with technology support in higher education (preferred).

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