Lead Technical Program Manager, Trust & Safety

JPMorgan Chase

Confirmed live today High trust

Quick summary

Work type: On-site
Location: Jersey City, NJChicago, ILTampa, FLPalo Alto, CA
Employment: Full-time
Posted: 2 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $197k

$138k $251k

below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $174,950–$219,481.

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About JPMorgan Chase

JPMorgan Chase & Co. is a global financial services firm and one of the largest banks in the world, offering investment banking, commercial banking, asset management, and consumer financial services.

JPMorgan Chase currently has 1238 open roles on FindRole.

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At a glance

TL;DR · Lead Technical Program Manager, Trust & Safety

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The Lead Technical Program Manager - Trust & Safety joins the Commercial & Investment Bank to drive the delivery of complex technology projects and programs. This role involves developing comprehensive project plans that incorporate technical requirements, dependencies, and resource allocation to ensure on-time delivery of end-to-end solutions. You will guide multiple feature teams through agile ceremonies, including backlog refinement, sprint planning, and daily stand-ups, while facilitating quarterly PI planning sessions. Key responsibilities include risk mitigation, budget management, and monitoring agile metrics like velocity and burn down charts. You will utilize JIRA, Confluence, and Project to maintain documentation. The role requires expertise in agile methodologies, stakeholder management, and analytical reasoning to solve problems within the financial services, payments, fraud prevention, and AI/ML strategy domains.

Skills

Agile Scrum SAFe JIRA Confluence Project Backlog Refinement Sprint Planning Risk Management AI/ML PMP CSM PSM

What you'll do

Develop and execute comprehensive project plans including technical requirements, resource allocation, and timelines for end-to-end solutions.
Identify and mitigate project risks by proactively addressing roadblocks and implementing contingency plans.
Define program scope, objectives, and deliverables in coordination with engineering, product, and business stakeholders.
Guide multiple feature teams through agile ceremonies including backlog refinement, sprint planning, and retrospectives.
Organize and facilitate quarterly PI planning sessions to baseline 90-day plans and track key deliverables.
Monitor and report on agile metrics like velocity and burn down charts to drive process improvements.
Create and maintain project documentation and artifacts using Confluence and JIRA.
Develop operational plans and risk management strategies to ensure high-quality service delivery.

What we're looking for

Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.
5+ years of experience in technical program management, with at least 3 years in a Lead or Senior role.
Strong hands-on experience working directly with feature teams in an agility or scrum master capacity within large-scale agile environments.
Advanced expertise in stakeholder management and the ability to influence decision-making across cross-functional teams and clients.
Proven track record of managing resources, budgets, and high-performing teams in a fast-paced, agile environment.
Substantial experience with project management tools and software, including JIRA, Confluence, and Project.
Solid analytical and problem-solving skills with the ability to interpret data and provide actionable insights.
PMP or Agile/Scrum (CSM, PSM, SAFe, or equivalent) certification (preferred).

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