Lead Support Engineer, Enterprise Customer Support
Amazon Inc
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How this pay compares to similar roles
This role pays less than 86% of similar roles. Most pay $155,450–$184,275 — the shaded band above. At the midpoint, this role pays about $142k versus about $170k for comparable roles.
Based on 240 similar postings.
Employer
Amazon Inc. is the world''s largest e-commerce and cloud computing company, operating the Amazon marketplace, AWS cloud platform, Prime subscription services, Alexa voice AI, and logistics infrastructure. Industry: E-Commerce & Cloud Computing
Amazon Inc currently has 457 open roles on FindRole.
Listed pay typically runs $143,700–$194,400 across 447 roles with salary data.
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At a glance
Lead Support Engineer, Amazon LEO Enterprise Customer Support joins the SATCOM Technical Support team to resolve complex satellite network issues through methodical problem analysis. This role involves handling escalated cases regarding service degradation by analyzing performance data such as latency, jitter, and packet loss while managing system configurations to restore optimal service levels. The engineer will develop technical solutions, contribute to the knowledge base, and provide advanced guidance to customers and internal teams. Key technical requirements include expertise in BGP, OSPF/ISIS, MPLS, IPv4/IPv6, QoS, and SDWAN/SDN technologies using Cisco Viptela, VMware VeloCloud, or Versa Networks. Proficiency with Cisco IOS/IOS-XE/IOS-XR, Juniper, and Arista platforms is required. Preferred skills include Python for network automation using Ansible or Terraform, along with AWS networking expertise involving VPC, Direct Connect, and Transit Gateway within a satellite communications context.
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