Lead Support Engineer, Amazon LEO Enterprise Customer Support

Amazon Inc

Quick summary

Work type
On-site
Location
Arlington, VA
Salary
$121,000–$163,700 / yr
Posted
2 days ago
Nearby
99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $170k
This role $142k
$112k most similar roles pay here $203k

This role pays less than 84% of similar roles. Most pay $153,350–$187,250 — the shaded band above. At the midpoint, this role pays about $142k versus about $170k for comparable roles.

Based on 240 similar postings.

Employer

About Amazon Inc

Amazon Inc. is the world''s largest e-commerce and cloud computing company, operating the Amazon marketplace, AWS cloud platform, Prime subscription services, Alexa voice AI, and logistics infrastructure. Industry: E-Commerce & Cloud Computing

Amazon Inc currently has 335 open roles on FindRole.

Listed pay typically runs $143,700–$194,400 across 317 roles with salary data.

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View all roles at Amazon Inc

At a glance

TL;DR · Lead Support Engineer, Amazon LEO Enterprise Customer Support

Role Posting Log in to save

As a Lead Support Engineer at Amazon LEO Enterprise Customer Support, you will join the SATCOM Technical Support team to manage escalated cases involving service degradation and complex satellite network issues. Your day-to-day responsibilities include analyzing performance data such as latency, jitter, packet loss, and system configurations to restore optimal service levels. You will develop technical solutions, document them for the knowledge base, and provide advanced guidance to customers and internal teams. This role requires extensive experience in ISP/Service Provider network architecture with large-scale networks, expertise in BGP, OSPF/ISIS, MPLS, IPv4/IPv6, QoS, SDWAN/SDN (Cisco Viptela, VMware VeloCloud, Versa Networks), and Cisco IOS/IOS-XE/IOS-XR. Additionally, proficiency in Python for network automation with JSON/YAML, REST APIs, and frameworks like Ansible and Terraform is preferred. You will work on a global initiative to increase broadband access through a constellation of over 3,000 satellites in low Earth orbit (LEO).

Skills

AWS Python Terraform Ansible Cisco IOS/IOS-XE/IOS-XR Juniper Arista BGP OSPF/ISIS MPLS IPv4/IPv6 QoS SDWAN SDN CCNP CCIE JNCIE VPC Direct Connect Transit Gateway

What you'll do

  • Lead technical resolution of complex satellite network issues through detailed analysis.
  • Drive problem-solving processes to restore optimal service levels for degraded services.
  • Develop and document advanced technical solutions for the knowledge base.
  • Provide expert guidance on network configurations and performance optimization.
  • Monitor system data (latency, jitter, packet loss) to proactively identify issues.

What we're looking for

  • Bachelor's degree in Computer Science, Engineering, or equivalent experience.
  • Extensive ISP/Service Provider network architecture and operations experience with large-scale networks.
  • Advanced networking expertise including BGP, OSPF/ISIS, MPLS, IPv4/IPv6, QoS, and SDWAN/SDN proficiency.
  • Expert-level knowledge of Cisco IOS/IOS-XE/IOS-XR and familiarity with Juniper and Arista platforms.
  • Strong troubleshooting abilities for complex network issues and experience in root cause analysis.
  • Professional certifications such as CCNP/CCIE/JNCIE or AWS Solutions Architect.
  • Experience with SDN controllers, orchestration, overlay/underlay architectures, and application-aware routing.

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