below marketmost similar roles pay hereabove market
This role pays more than
65%
of similar roles. Most pay
$154,600–$213,400
— the blue band above.
At the midpoint, this role pays about
$194k
versus about
$184k
for comparable roles.
Based on 240 similar postings.
Employer
About McKesson Corporation
McKesson Corporation is a premier American healthcare services company that distributes pharmaceuticals, medical-surgical supplies, and provides technology to the healthcare industry.
McKesson Corporation currently has
110 open roles
on FindRole.
Listed pay typically runs
$126,000–$210,000
across 73 roles with salary data.
JOB TITLE: Lead Operations Manager, Enterprise Serialization Service
The Lead Operations Manager, Enterprise Serialization Service joins the team to lead critical platform operations supporting regulated supply chain environments. This role focuses on driving platform reliability, incident response excellence, and operational governance across enterprise technology teams. The manager will lead high-severity incident management, coordinate business-critical recovery efforts, and manage executive communications. Key responsibilities include developing platform strategies, guiding governance, and driving scalability and automation. The position requires expertise in IT Service Management (ITSM) processes, including incident and problem management. Candidates must navigate complex technical landscapes involving SAP ATTP, SAP Basis, OTC, WMS, and Infrastructure operations. The role specifically addresses DSCSA compliance and pharmaceutical supply chain requirements, utilizing technologies such as Kubernetes, API Management, Infrastructure as Code, and CI/CD practices to ensure business continuity and customer satisfaction.
Lead enterprise-wide incident management for critical business systems to assess operational, customer, and regulatory impacts.
Serve as the primary escalation leader during high-priority incidents to coordinate restoration efforts and minimize disruption.
Mobilize and direct cross-functional teams including SAP, infrastructure, and external service providers during crises.
Develop and execute platform operations strategies aligned with business objectives, security requirements, and compliance standards.
Own executive communications by translating technical status into clear business-impact updates and actionable decisions.
Guide platform governance, operational standards, and continuous improvement initiatives to ensure service performance.
Drive platform reliability, scalability, automation, and vendor performance across technology ecosystems.
Partner with operations leaders to assess customer impact and communicate with strategic stakeholders.
What we're looking for
10+ years of experience in IT Operations, Platform Operations, Incident Management, Service Management, Enterprise Applications, or related technology leadership roles.
Experience leading major incident response, crisis management, or enterprise operational command-center activities.
Experience working with DevOps processes, enterprise integrations, supply chain systems, or regulated technology platforms.
Strong knowledge of IT Service Management (ITSM) processes, incident management, problem management, and service delivery.
Demonstrated ability to lead cross-functional teams and coordinate multiple parallel workstreams under tight timelines.
Excellent verbal and written communication skills with experience presenting to executives and business leaders.
Experience managing offshore teams, managed service providers, and vendor relationships.
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience.
Remote (Washington, DC)36 days ago
$169,604–$229,464
AWS
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ETL
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