Lead IT Service Desk

Anduril Industries

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Costa Mesa, CA
Salary
$99,000–$130,000 / yr
Posted
30 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $172k
This role $114k
$86k most similar roles pay here $218k

This role pays less than 90% of similar roles. Most pay $139,200–$205,462 — the shaded band above. At the midpoint, this role pays about $114k versus about $172k for comparable roles.

Based on 240 similar postings.

Employer

About Anduril Industries

Anduril Industries is a defense technology company that builds advanced hardware and software systems for national security, including autonomous drones, surveillance systems, and the Lattice AI command platform.

Anduril Industries currently has 1697 open roles on FindRole.

Listed pay typically runs $146,000–$194,000 across 1504 roles with salary data.

Most-posted roles

View all roles at Anduril Industries

At a glance

TL;DR · Lead IT Service Desk

As the Lead, IT Service Desk, West Coast, you will oversee and optimize IT service desk operations across multiple regional sites to ensure consistent delivery and operational readiness. You will develop standardized processes, policies, and runbooks while serving as a primary technical resource for advanced troubleshooting and team coaching. Your daily responsibilities include managing ticket queues, ensuring adherence to SLAs, coordinating with hardware and software vendors, and preparing new offices for expansion through endpoint configuration and onboarding support. The role requires proficiency in Windows, macOS, and Linux operating systems, along with expertise in desktops, laptops, peripherals, and basic networking. You will also manage documentation and identify opportunities for automation. This position addresses the technical challenge of maintaining seamless IT infrastructure and service continuity across geographically distributed regional offices.

What you'll do

  • Develop and maintain standardized IT service desk processes, policies, and runbooks for regional sites.
  • Provide advanced technical troubleshooting and expert support for complex hardware, software, and identity issues.
  • Manage and execute IT readiness for new office expansions, including endpoint configuration and onboarding.
  • Monitor ticket queues to ensure all requests meet established service level agreements (SLAs).
  • Create and maintain comprehensive internal documentation, knowledge base articles, and operational procedures.
  • Identify and implement opportunities for automation and process improvements within service desk operations.
  • Coordinate with hardware and software vendors to resolve technical issues and manage relationships.

What we're looking for

  • 3+ years of progressive experience in IT support or service desk operations in a lead or advanced role.
  • Demonstrated experience implementing and adhering to IT support processes and policies.
  • Proficiency managing ticket queues and meeting SLAs.
  • Proficiency with Windows, macOS, and Linux operating systems.
  • Strong troubleshooting skills across desktops, laptops, peripherals, and basic networking.
  • Excellent verbal and written communication and customer service skills.
  • Ability to lift up to 50 pounds and travel up to 10% of the time.
  • Ability to obtain and maintain a US Secret Clearance.
  • Associate's or Bachelor's degree in a related field (preferred).
  • Relevant industry certifications such as CompTIA A+ or ITIL Foundation (preferred).
  • Experience contributing to IT projects or initiatives (preferred).
  • Familiarity with ticketing and reporting in Jira Service Management (preferred).

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