Lead App/Prod Support

AT&T

Confirmed live today High trust
Closes in 2 days

Quick summary

Work type
On-site
Location
Atlanta, GA
Salary
$116,700–$175,100 / yr
Posted
11 days ago
Freshness
Confirmed live today
Closes
Oct 29, 2026 (soon)
Nearby
99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $178k
This role $146k
$104k $238k
below market most similar roles pay here above market

This role pays less than 79% of similar roles. Most pay $154,600–$201,600 — the blue band above. At the midpoint, this role pays about $146k versus about $178k for comparable roles.

Based on 240 similar postings.

Employer

About AT&T

AT&T is a US-based telecommunications company providing wireless, broadband, and fiber internet service along with phone and connectivity products for consumers and businesses.

AT&T currently has 91 open roles on FindRole.

Listed pay typically runs $98,100–$196,000 across 81 roles with salary data.

Most-posted roles

View all roles at AT&T

At a glance

TL;DR · Lead App/Prod Support

Role Posting Log in to save

The Lead App/Prod Support role involves ensuring seamless application functionality and optimal product performance through expert technical assistance and proactive monitoring. You will join the team to manage application problem resolution, conduct root cause analysis, and maintain service assurance metrics. Daily responsibilities include creating outage management tools and automation, implementing application changes, and overseeing deployments across pre-production, test, and production environments. You will optimize infrastructure settings, analyze transaction flows for performance improvements, and manage service level agreements with third-party vendors. The role requires deep knowledge of multiple applications and business processes to solve complex Tier 2 issues. Key competencies include mentoring staff, leading significant projects with strategic autonomy, and collaborating with senior leadership to implement long-term plans that impact the organization.

Skills

Application Monitoring Root Cause Analysis Service Level Agreements Change Management Deployment Automation Production Support Service Assurance

What you'll do

  • Continuously monitor applications for outages and respond promptly to alerts.
  • Create outage management tools and automation for production support processes.
  • Diagnose and resolve application issues while conducting root cause analysis.
  • Maintain service levels and oversee Service Level Agreements (SLAs) for optimal performance.
  • Manage and implement new applications, updates, and patches across environments.
  • Optimize application and infrastructure settings to improve transaction flows.
  • Assist the development team in analyzing root causes and implementing future improvements.

What we're looking for

  • 5+ years of related experience.
  • Bachelor’s degree in Computer Science (preferred).
  • Certification in some areas (required).
  • Experience monitoring applications for outages and creating automation tools.
  • Experience diagnosing and resolving application issues and conducting root cause analysis.
  • Experience managing service levels, SLAs, and performance metrics.
  • Experience managing and implementing application changes, updates, and patches.
  • Experience optimizing application and infrastructure settings and transaction flows.

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