Application Support Technical Lead - Vice President

Citi

Confirmed live today High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Jacksonville, FL
Salary
$113,840–$170,760 / yr
Employment
Full-time
Posted
49 days ago
Freshness
Confirmed live today

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $166k
This role $142k
$103k $219k
below market most similar roles pay here above market

This role pays less than 71% of similar roles. Most pay $142,300–$190,350 — the blue band above. At the midpoint, this role pays about $142k versus about $166k for comparable roles.

Based on 240 similar postings.

Employer

About Citi

Citi is one of the world’s most trusted financial institutions, proudly serving millions of customers across the United States.

Citi currently has 268 open roles on FindRole.

Listed pay typically runs $125,760–$188,640 across 251 roles with salary data.

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View all roles at Citi

At a glance

TL;DR · Application Support Technical Lead - Vice President

The Application Support Technical Lead - Vice President manages one or more application support teams within the Technology job family. This role provides technical oversight across systems, ensuring high availability through stability initiatives like improved monitoring, failover, and resiliency. The lead performs controlled resolution of incidents, conducts root cause analysis, and manages resource planning and budgeting. Key responsibilities include translating technology issues into operational impacts for senior business heads, guiding feedback reviews with development managers, and ensuring compliance with audit regulations. The position requires 6-10 years of production environment experience, strong operations background, and assertive communication skills. The role solves complex problems by coordinating global enterprise-level incidents, managing customer satisfaction requirements, and formulating long-term strategic fixes to maintain critical systems and safeguard firm assets.

What you'll do

  • Manage one or more application support teams and provide technical oversight across multiple systems.
  • Perform controlled resolution of incidents and problems, including root cause analysis and escalation.
  • Provide a holistic view of the production environment for technology and business management.
  • Champion stability initiatives to improve application high availability, monitoring, and resiliency.
  • Manage resource planning, budgeting, and the delivery of end results for the support area.
  • Consult with primary clients and development managers to understand and meet strategic user objectives.
  • Ensure compliance with audit requirements, laws, and internal policies while assessing business risks.
  • Communicate complex technical information clearly to regional and global technology partners.

What we're looking for

  • 6-10 years of experience in supporting the production environment.
  • Strong operations background with the ability to act as a liaison between technology and business teams.
  • Highly assertive communication skills with the ability to engage large audiences and lead discussions.
  • Ability to plan and organize workload effectively.
  • Bachelor’s degree or equivalent experience.
  • Master’s degree (preferred).
  • Experience with application support (preferred).
  • Ability to communicate clearly and concisely with relevant stakeholders.

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