Knowledge & Learning Program Manager

Motorola Solutions

Confirmed live today High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Schaumburg, ILLinthicum, MDAllen, TXPlantation, FLSalt Lake City, UT
Salary
$90,000–$100,000 / yr
Employment
Full-time
Posted
28 days ago
Freshness
Confirmed live today

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $181k
This role $95k
$73k $248k
below market most similar roles pay here above market

This role pays less than 99% of similar roles. Most pay $157,850–$203,525 — the blue band above. At the midpoint, this role pays about $95k versus about $181k for comparable roles.

Based on 240 similar postings.

Employer

About Motorola Solutions

Motorola Solutions, Inc. (NYSE: MSI) is a leading American technology company providing mission-critical communications, video security, and analytics for public safety and enterprise customers.

Motorola Solutions currently has 156 open roles on FindRole.

Listed pay typically runs $100,000–$135,000 across 120 roles with salary data.

Most-posted roles

View all roles at Motorola Solutions

At a glance

TL;DR · Knowledge & Learning Program Manager

The Knowledge & Learning Program Manager joins the Centralized Managed Support Operations organization as the dedicated Readiness Partner for the NSOC business unit. This role bridges the gap between formal technical training and real-time knowledge sharing by curating agile, role-based learning paths and championing industry-standard knowledge management best practices. You will perform capability gap analyses, curate modular curriculum blocks, and lead the integration of specialized troubleshooting methodologies and emerging AI technologies into daily support operations. Key responsibilities include monitoring content health metrics, coaching personnel on incident documentation, and partnering with Process Management and Change Enablement teams. The position requires expertise in Adult Learning Frameworks, Knowledge Management Methodologies, and technical training. You will solve the business problem of operational friction by ensuring support teams can resolve complex technical challenges efficiently.

What you'll do

  • Serve as the primary Knowledge & Learning liaison to NSOC leadership to align readiness strategies with operational workflows.
  • Translate technical capability gaps into actionable, role-based learning paths and knowledge capture strategies.
  • Curate modular, agile curriculum blocks and identify technical training requirements for external education partners.
  • Champion industry-standard knowledge management practices to ensure accurate incident documentation and rapid capture of zero-day solutions.
  • Monitor usage and contribution metrics while coaching personnel to improve content health and organizational experience.
  • Integrate specialized troubleshooting methodologies and emerging AI technologies into daily support operations.
  • Partner with Process Management teams to build training on validated workflows and provide data-driven requirements to Change Enablement teams.
  • Develop strategies to make internal technical knowledge accessible to external customers and service partners.

What we're looking for

  • Bachelor's degree or equivalent practical experience.
  • 3+ years of experience in Adult Education, Corporate Training, or Knowledge Management.
  • Experience championing industry-standard knowledge management practices and content curation.
  • Experience designing agile, modular learning paths using Adult Learning Frameworks.
  • Ability to perform cross-functional collaboration with Process Management, Change Enablement, and Platform teams.
  • Ability to use metrics and analytics to evaluate content health and operational readiness.
  • Ability to integrate specialized troubleshooting methodologies and emerging AI technologies into daily operations.
  • Strong communication skills to serve as a liaison between technical operations and program stakeholders.

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