This role pays more than
73%
of similar roles. Most pay
$170,000–$235,750
— the shaded band above.
At the midpoint, this role pays about
$231k
versus about
$203k
for comparable roles.
Based on 239 similar postings.
Employer
About Coinbase
Coinbase Global is a publicly traded cryptocurrency exchange platform where consumers can buy, sell, and store digital currencies including Bitcoin, Ethereum, and hundreds of other cryptocurrencies. Industry: Cryptocurrency Exchange & Financial Technology
Coinbase currently has
65 open roles
on FindRole.
Listed pay typically runs
$186,065–$218,900
across 57 roles with salary data.
As the Lead Technical Program Manager for CX Intelligence & AI at Coinbase, you will drive cross-functional execution across Customer Experience Operations, Programs, Product/Engineering, and Analytics to transform customer support into an AI-powered experience. Your daily responsibilities include defining strategic roadmaps, delivering high-priority initiatives, evaluating external vendors for new AI solutions, and managing complex programs with dependencies across multiple teams. You will innovate by leveraging automation and emerging AI capabilities to improve CX outcomes, own opportunity sizing, set quarterly targets, and manage program reporting to leadership. This role requires 10+ years of experience in technical program management within scaled technology environments, fluency with AI/ML systems, data pipelines, and CX technologies, and a proven track record of uncovering business challenges and driving alignment across engineering teams. Ideal candidates have fintech or financial services background and familiarity with Coinbase's products and customer segments.