Technical Program Manager, Knowledge Systems

Coinbase

Confirmed live yesterday High trust
Remote

Quick summary

Work type
Remote
Location
Remote
Salary
$148,835–$175,100 / yr
Posted
58 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $198k
This role $162k
$137k most similar roles pay here $255k

This role pays less than 84% of similar roles. Most pay $174,533–$222,000 — the shaded band above. At the midpoint, this role pays about $162k versus about $198k for comparable roles.

Based on 240 similar postings.

Employer

About Coinbase

Coinbase Global is a publicly traded cryptocurrency exchange platform where consumers can buy, sell, and store digital currencies including Bitcoin, Ethereum, and hundreds of other cryptocurrencies. Industry: Cryptocurrency Exchange & Financial Technology

Coinbase currently has 58 open roles on FindRole.

Listed pay typically runs $215,177–$253,150 across 50 roles with salary data.

Most-posted roles

View all roles at Coinbase

At a glance

TL;DR · Technical Program Manager, Knowledge Systems

As Technical Program Manager, Knowledge Systems, you will join the team responsible for building infrastructure that powers accurate knowledge across customer self-service, internal tools, and AI-assisted support. You will translate knowledge strategy into technical execution by owning programs that improve systems, tooling, and workflows for RAG pipelines, semantic search, and agentic workflows. Your daily work involves driving cross-functional alignment to transform complex taxonomies and unstructured data into technical specifications, APIs, schemas, and execution plans. You will manage roadmap tracking, dependency management, and risk escalation while leading initiatives like workflow automation and CMS improvements. The role requires expertise in information retrieval architectures including vector databases, LangChain, LlamaIndex, and metadata models. You will solve the problem of scaling support systems without increasing headcount linearly by ensuring content is structured for machine-readability and compliance.

What does a Technical Program Manager earn in Remote?

Median $210285 from 30 postings across 17 companies.

See salary data

What you'll do

  • Manage technical programs for customer self-service systems, internal support tools, and AI-assisted discovery workflows.
  • Translate complex knowledge taxonomies and unstructured data into technical specifications, APIs, schemas, and execution plans.
  • Lead the delivery of high-leverage initiatives like workflow automation, CMS improvements, and metadata enhancements.
  • Ensure knowledge is structured for machine-readability and compliant with internal governance standards.
  • Establish operating cadences for roadmap tracking, dependency management, risk escalation, and delivery accountability.
  • Identify opportunities to automate manual tasks and scale systems without increasing headcount linearly.
  • Drive cross-functional alignment between engineering, product, and partner teams to execute technical roadmaps.

What we're looking for

  • At least 5 years of experience in technical program management, systems implementation, or operational program leadership.
  • Experience managing complex cross-functional initiatives from concept through launch with clear accountability and risk management.
  • Deep familiarity with information retrieval architectures including vector databases, RAG, and LLM orchestration tools like LangChain or LlamaIndex.
  • Proficiency with CMS platforms, structured content, and metadata models.
  • Ability to translate operational strategy into technical requirements, data schemas, and tooling investments.
  • Strong understanding of knowledge management, workflow automation, and internal tooling in operations or CX environments.
  • Proven ability to drive alignment between technical and non-technical stakeholders while managing trade-offs.
  • Experience using generative AI responsibly to improve workflow efficiency, cost, and quality.

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