Technical Program Manager, Knowledge Systems

Coinbase

Remote

Quick summary

Work type
Remote
Location
Oakland, CA
Salary
$148,835–$175,100 / yr
Posted
3 days ago
Nearby
99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $194k
This role $162k
$138k most similar roles pay here $247k

This role pays less than 77% of similar roles. Most pay $165,000–$222,000 — the shaded band above. At the midpoint, this role pays about $162k versus about $194k for comparable roles.

Based on 239 similar postings.

Employer

About Coinbase

Coinbase Global is a publicly traded cryptocurrency exchange platform where consumers can buy, sell, and store digital currencies including Bitcoin, Ethereum, and hundreds of other cryptocurrencies. Industry: Cryptocurrency Exchange & Financial Technology

Coinbase currently has 65 open roles on FindRole.

Listed pay typically runs $186,065–$218,900 across 57 roles with salary data.

Most-posted roles

View all roles at Coinbase

At a glance

TL;DR · Technical Program Manager, Knowledge Systems

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As a Technical Program Manager in the Knowledge Systems team, you will translate knowledge strategy into technical execution by owning programs that enhance systems and tooling for customer self-service, internal support, and AI-assisted discovery. You will drive cross-functional alignment to develop clear technical specifications and lead initiatives such as workflow automation and CMS improvements. Your role involves ensuring accurate and machine-readable knowledge, building an operating cadence for technical initiatives, and identifying opportunities to reduce manual work and scale efficiently without increasing headcount linearly. The ideal candidate has 5+ years of experience in technical program management with expertise in modern information retrieval architectures like vector databases and RAG, CMS platforms, and content systems. Strong skills in operational judgment, stakeholder alignment, and leading multi-team initiatives are essential for this role that focuses on scaling support infrastructure effectively.

Skills

RAG LangChain LlamaIndex vector databases CMS platforms structured content metadata models workflow automation content systems knowledge management internal tooling APIs schemas CI/CD Terraform AWS Kubernetes Prometheus Grafana

What you'll do

  • Own technical programs to enhance systems, tooling, and workflows for customer self-service and AI-assisted support.
  • Translate complex knowledge taxonomies into clear technical specifications and execution plans across cross-functional teams.
  • Lead planning and delivery of high-leverage initiatives like workflow automation and CMS improvements.
  • Ensure accurate, machine-readable knowledge is ready ahead of launch and meets compliance needs.
  • Build and maintain an operating cadence for technical initiatives with roadmap tracking and risk management.

What we're looking for

  • 5+ years of technical program management in complex cross-functional environments.
  • Deep familiarity with modern information retrieval architectures and CMS platforms.
  • Strong systems thinking and operational judgment for connecting technical decisions to customer impact.
  • Experience translating operational strategy into technical requirements and data schemas.
  • Proven ability to drive alignment across technical and non-technical stakeholders.
  • Demonstrated experience leading ambiguous, multi-team initiatives from concept through launch.

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