IT Support Specialist

What you'll do

• Provide hands-on technical support for high-performance Windows and macOS workstations.
• Manage end-to-end IT onboarding for new team members including hardware and software setup.
• Administer and maintain software licensing for Autodesk and Adobe products.
• Install and support specialized peripherals like Wacom Cintiq displays and large-scale video walls.
• Support network-connected studio equipment including 3D printers and clay milling machines.
• Maintain departmental servers and storage systems including access management and backups.
• Diagnose and resolve network connectivity issues impacting studio equipment and technical workflows.
• Identify recurring technical issues and implement permanent resolutions to minimize workflow disruptions.

What we're looking for

• 5-8 years of experience in desktop support and engineering.
• Proficiency in Windows 11, MacOS, M365, hardware support for computers and printers, and End User Computing tools.
• 2-3 years of experience in server administration including user access management and backups.
• 3+ years of experience in networking fundamentals including TCP/IP, Wi-Fi, and firewalls.
• 3+ years of experience with ITSM processes including Incident and Problem management.
• Experience supporting design, engineering, lab, or media production environments (preferred).
• Experience administering software licenses for creative or engineering suites like Autodesk or Adobe (preferred).
• Certifications such as CompTIA A+, Network+, or Apple Certified Support Professional (preferred).